Monday | 24 November, 2008
Data management vendors cash in on compliance
In harmony with Do Not Call Register
Darren Pauli 18/05/2007 11:58:22

A recent surge in federal compliance legislation is proving to be a huge cash cow for data management vendors.

Legislation includes the Anti-Money Laundering and Counter-Terrorism Financing Bill and the Do Not Call Register laws.

The stringent identity validation and financial record keeping policies imposed by these laws on Australian businesses will force many enterprises to deploy better data management and warehousing tools to be compliant, according to Mastersoft CEO, Gary Buttsworth.

"Specifically, the Know Your Customer validation process will increase the amount of identification required to confirm client identities especially in the financial and gaming industries," he said.

Launching a customer information integrity tool dubbed Harmony, Buttsworth said the legislation will create a big market opportunity for his company as well as rivals including IBM, SAS, QAS, and Business Objects.

"Legislation like this is often mandated by government without much thought to the provisioning and availability of tools capable of doing the job," he said.

"Government departments from Australia and New Zealand, and a major Australian insurance company are deploying [Harmony] and it could become de facto software for compliance through our existing government clients."

Mastersoft customers include Telstra, Insurance Australia Group (IAG), Suncorp, ANZ Bank, Centrelink and the Australian Tax Office (ATO).

Buttsworth boasted the company has 65 customers in the top 200 most lucrative Australian companies and expects to double the firms' revenue in the 2006/2007 financial year from $5 million to $10 million.

Harmony is an object-orientated data integrity tool which utilizes user-generated rules to find data duplication and exceptions within knowledge bases such as CRM systems.

The Java-based application uses rule-sets to standardize data across platforms, and can validate exceptions, such as missing postcodes, addresses, or Tax File Numbers, with reputable external sources.

"Harmony will take-off best in developing markets like China where there are no definite sources of truth because all other offerings lack the ability to validate with external entities like national residential listings and government databases," Buttsworth said.

While Buttsworth was tight-lipped about whether Harmony is used for financial cross-referencing between the ATO and Centrelink, he said it has the functionality to do it and could also be customized to verify bona fide customers trading with pawnbrokers such as Cash Converters.

He said data validation vendors will target the contact centre industry as it scrambles to comply with the Do Not Call Registry which went live earlier this month.

Under the legislated scheme, it will be unlawful for most contact centres to make telemarketing calls to numbers placed on the register from May 31, 2007.

Buttsworth said downloading numbers listed on the registry database will not make contact centres compliant because numbers are continually listed and removed.

Computerworld Buyer's Guide - Vendors Matched to this Article
Computerworld Buyer's Guide - Vendors Matched to this Article
Related Features
  • +

    9 Paths to Higher Performance 10/12/2007 14:09:23

    When an organization brings together talented people in a creative, collaborative environment it fosters a culture of high performance, which in turn leads to superior business results
    Like high-achieving individuals, some organizations seem to have the Midas touch. Virtually every initiative they touch earns them gold and even those that fail never seem to cost them much of anything at all
  • +

    Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15

    Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?
    Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?
Additional Resources
Executive Guides
Whitepapers
Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.
Newsletter Subscription
Sign up for our Computerworld newsletters!
RSS Feeds
Market Place

 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
Whitepaper

Gaining Competitive Advantage Through Enterprise Planning

No matter how good its products or innovative its services, no organization can perform to its full potential without an adequate planning structure in place. Discover how this can be done by reading on.

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links