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Blog: What Are The Best Open Source CRM Applications? 03/06/2008 14:40:43
If you've already checked out CIO's newest survey on open source use in the enterprise, you know that among enterprise applications that IT leaders are using now, three types of open source applications top the list: ERP, collaboration and CRM. - +
The Anytime, Anyplace Enterprise 03/06/2008 14:06:24
The interactive enterprise must be capable of providing access to its information and processes anytime and from anyplace over any network-connected device. Some CIOs are taking a phased approach in getting there.Customers, employees and partners expect to interact with their suppliers, employers and advisers when, where and how they like. Enterprise CIOs can deliver enhanced business performance and innovation for their firms by combining existing IT assets in conjunction with emerging consumer technologies. - +
Refocusing Projects onto Business Value, Part 5: Value-based Project Planning 03/06/2008 10:53:55
Projects alone rarely deliver the business value expected, and there’s a very good reason for thisProjects alone rarely deliver the business value expected, and there's a very good reason for this - +
SharePoint '07: Perfect Union of Info Management, IT? 03/06/2008 09:18:06
For companies that choose SharePoint, it makes sense for there to be a joined-up IT, knowledge and information functionMicrosoft Office SharePoint Server (MOSS 2007) merges workflow, search and collaboration into one enterprise-wide information management platform. In this environment, does it make sense for the professions of records management (RM) knowledge management (KM) and information management (IM) to continue to work independently in their niche roles? - +
Understanding the Project Management Office 05/02/2008 12:59:53
Excellence in project management is essential, but PMOs can do as much harm as good. Here we examine the fundamentals and scope a proper role for a PMOExcellence in project management is essential, but PMOs can do as much harm as good. Here we examine the fundamentals and scope a proper role for a PMO
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Open-source solutions used to be adopted quietly by company boffins who snuck in an Apache Web server or an open-source development tool suite under the philosophy "It's easier to get forgiveness than permission" (not to mention "It's easier to do it with open-source tools than to get an IT budget").
That's no longer the case, according to a survey of IT and business executives and managers, conducted in late April 2008 by CIO.com. The survey, collecting data from 328 respondents, showed that more than half the respondents (53 per cent) are using open-source applications in their organization today, and an additional 10 per cent plan to do so in the next year. For nearly half, 44 per cent, open-source applications are considered equally with proprietary solutions during the acquisition process.
Among those currently employing open-source solutions, the primary uses are operating systems such as Linux (78 per cent), infrastructure applications, such as back-end databases and Web servers (74 per cent), and software development tools like Eclipse (61 per cent).
Those may sound fairly geeky, but business application use isn't far behind. Nearly half of the survey respondents, 45 per cent, are using desktop applications such as OpenOffice.org, and 29 per cent use open-source enterprise applications. The most popular of those enterprise applications are collaboration tools, customer relationship management (CRM) tools and ERP applications.
For specific discussion about open-source enterprise applications, see Is Open Source The Answer to ERP?.
Moreover, open-source solutions are generating confidence. Close to three in five respondents, 58 per cent, strongly agree or agree with the statement that Linux is reliable enough to depend upon for mission-critical applications. Remarkably, that confidence is highest among IT executives and managers: 62 per cent say Linux is ready for prime time.
Respondents to the survey ranged from IT executive or manager (59 per cent) and business executive or manager (13 per cent) to IT professionals (20 per cent) and business professionals (8 per cent).
For contrast: Three-quarters (77 per cent) of software developers responding to the last Evans Data Open Source Software/Linux Development Survey absolutely or probably have enough confidence in Linux to use it for mission-critical applications. Take that with a grain of salt: By their qualifications for participation in that market research study, those developers are tipped in favor of using or writing open source (if not Linux), so a higher ranking is not surprising.
What Makes Open Source Appealing-and Not
The primary reasons enterprise IT departments adopt open source are financial. Lower total cost of ownership (59 per cent) and acquisition costs (56 per cent) lead the pack. But money isn't everything. Greater flexibility was cited as a primary reason by 32 per cent of respondents, and access to source code is a motivation for one in three (30 per cent). Attributes of the source code itself aren't key drivers; better-quality code is a primary reason for adoption by just 12 per cent, and product functionality by 22 per cent.
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
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Delivering the Power of Choice with Microsoft Dynamics CRM
Join Ed Thompson, Research VP, featured analyst firm, Gartner, Inc., and Brad Wilson, General Manager CRM Microsoft Dynamics, for a new webcast, Delivering the Power of Choice with Microsoft Dynamics CRM, available now. Our panel will break down the best practices for getting the most out of CRM and you’ll learn key recommendations you can implement in your organization. Additionally, you’ll also hear Microsoft’s vision for CRM.










