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Process Trip 04/02/2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04/02/2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Toxic Mix or Bit of a Mixed Blessing? 31/12/2007 10:36:30
“Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . ” The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare’s Macbeth, but even so it makes “for a charm of powerful trouble”"Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . " The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare's Macbeth, but even so it makes "for a charm of powerful trouble"
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Wireless LANs: Is my enterprise at risk?
Email Archiving Implementation: Five Costly Mistakes to Avoid
Choices in Storage Architecture for Oracle Environments
Market Trends: Multienterprise/B2B Infrastructure Market | Worldwide | 2008
Dude! You Say I Need an Application-Layer Firewall?!
How to Beef Up Your Sales Pipeline
Cutting printer costs
Realizing the Value of Unified Communications
Zones provide focussed content from Computerworld and leading technology partners.Newsletter Subscription
Today's IT professionals are an evolving breed. The job keeps morphing as companies demand not just technical know-how, but more business acumen, analytical skills and industry knowledge as well.
Kudos if you've pulled that all together, but don't rest just yet. The evolution isn't over, as the upcoming year promises more changes. If you want to stay in the driver's seat of your own career, put these items on your to-do list:
1. Incorporate security into your responsibilities. Security and related disciplines, such as business continuity and disaster-recovery planning, are permeating all levels of the organization. That means all IT workers, and not just the security folks, will have to contribute by understanding how business processes, technical requirements and security intersect.
"Everyone has to understand security to a certain degree and apply it to their responsibilities," says Sam Helmich, vice president of technology at ADM Investor Services in Chicago. The learning requirements vary by IT positions, but Helmich recommends that you seek out security classes and certification. Finding mentors from the security team is another good way to prepare
2. Re-engineer processes. IT has always been responsible for keeping everything running and developing new systems, says Michael Cummins, CIO at the Georgia Institute of Technology's College of Management and a clinical professor of management, but now he sees a new responsibility emerging: re-engineering business processes and workflow.
"We've seen movement to business processes and workflow analysis as you try to show how systems can help re-engineer how you do the work and make it more efficient," Cummins says. "That's where we see all these big productivity gains."
To deliver this, you must understand how your business-side colleagues actually do their jobs, he says. You can start by signing up as a project lead, finding a business-side mentor or working as a systems analyst.
3. Use analytics to guide business decisions. "We're seeing more and more companies that are stellar examples of using data analysis to run their business," Cummins says. Casinos, for example, collect and analyze detailed data on individual players and then tailor their marketing based on those findings. Other industries are following suit, which means you'll have to set up the systems and understand what data to mine and analyze.
To brush up on analytics get onto projects that expose you to the needs and goals driving non-IT departments, study vendor information on how business intelligence applications can provide data to drive decisions, and get training in Six Sigma, a data-driven methodology for eliminating defects.
4. Be more versatile. There will always be a need for deep technical skills , but you'll be obsolete if all you can offer is one particular expertise, says Pamela Taylor, a solutions architect at a subsidiary of a Fortune 50 company and vice president of SHARE, an IBM user group.
"Keep yourself open to new approaches," Taylor says. "While there is some need for specialization and to demonstrate an expertise for the particular role you're in now, you must keep yourself aware of and consistently educated in new things that are emerging."
5. Work on multifunctional programs and multidisciplinary teams. Companies are putting together more teams of workers from diverse departments to deliver technology-related projects, says Diane Morello, an analyst at Gartner. Getting assigned to those teams is a key to getting broad business knowledge and becoming known outside IT.
"Individuals are going to work much more consistently around multidisciplinary teams, and that means their competencies need to be understood and known by people outside their skill sets," Morello says.
In short, you must be skilled in teamwork, effective communication and change management. Try to work for managers who operate across business units. Or, if you can, get assigned to a boundary-spanning role, and seek some relief from daily operational duties so you can focus on the big picture.
6. Beef up your business skills. The need to do this has been building for a while, but 2008 will put an even greater emphasis on business acumen, says Kate M. Kaiser, an associate professor of IT at Marquette University and coordinator of the Society for Information Management study "The Information Technology Workforce: Trends and Implications 2005-2008."
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 2008-09-05 11:05:00+10
F-Secure delivers fastest protection in the online world 2008-09-04 16:50:00+10
NETGEAR expands ProSafe team as business-class products take off in SME market 2008-09-04 16:27:00+10
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 2008-09-04 16:00:00+10
Adaptec Intelligent Power Management Reduces Storage Power Consumption Up to 70 Percent 2008-09-04 11:28:00+10
Optimized Back-up and Recovery for VMWare for VMWare Infrastructure with EMC Avamar
Virtual machines deployed in the data centre must be protected against failure. Read on to find out how to extend data protection to your virtual machines.









