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Like the presidential seal that vanished without comment from a politician's press podium, the competitive marketing brickbat that Apple flung at BlackBerry -- that BlackBerry's push e-mail works only with Microsoft Exchange, as if Exchange were an onerous burden -- quietly vanished from Apple's campaign.
Exchange Server turns out to be the only customer-hosted messaging back end supported by iPhone 3G and first-gen iPhones running 2.0 software. It's true that BlackBerry requires BlackBerry Enterprise Server (BES), but BES integrates with Domino and Groupwise as well as Exchange, and BES works transparently with non-BlackBerry devices through BlackBerry Connect. I'll always be here to set the record straight.
If you balk at the extra $3,000 to $10,000 it takes to strap BES onto Exchange, then your needs are more basic. You may be best served by a third-party hosting provider, but even that can be overkill for individual professionals and small businesses. RIM's solution for individuals is BlackBerry Internet Services (BIS), its own hosted push messaging. BIS is bundled free with T-Mobile's BlackBerry coverage plans (I can't speak for other carriers), and it replaces an earlier consumer-targeted service that included a Web-based mail reader and server-side message filters.
I liked that service, but it carried a stringent limit on mailbox size, which BIS does away with, in addition to the Web interface. On T-Mobile's network, messages aren't stored where you can get at them using anything but your BlackBerry, but BIS can keep an unlimited number of messages in flight until they're either fully delivered or they bounce to the sender after several days of failed delivery. BIS can maintain multiple mailboxes for each subscriber, with separate folders on the device's home menu and dedicated client-side filters (for example, vibrate for VIP messages even when the phone is in quiet mode). You can gateway POP3 mail through BIS, and although POP isn't inherently push-capable, once BIS picks up a message, it follows the same assured delivery path as any other BlackBerry missive.
Anything that's free comes with a catch, and in the case of BIS, it only handles e-mail. You can send and receive appointments and individual contacts packaged as standard e-mail attachments, but they don't hit your calendar or address book until you open the attachment. Also, unless you're running BES, your calendar and address book live only on your device until you manually back them up on your desktop. BIS affords users no gateway to the sort of live collaboration, shared folders, and instant messaging offered by Exchange and BES. That's why "enterprise" is BES's middle name.
Apple didn't frame .Mac, its subscription-based online service for Mac clients, as a solution for professionals. However, Steve Jobs touts .Mac's evolved form, MobileMe, as "Exchange for the rest of us" -- quite a boast indeed. MobileMe, which costs US$99 per year or $149 for a five-user pack, is the only way non-Exchange users can get push e-mail to their iPhones. MobileMe has that in common with BIS, but the similarities end there.
I am a longtime .Mac subscriber, so I'm familiar with MobileMe's features: 10GB of sharable online storage, slick AJAX mail, address book and calendar clients with sweet touches like recipient completion, the requisite personal Web site/blog, and photo gallery.
Fairly recently, .Mac took on a couple of new roles custom tailored for professional users. It provides manual or scheduled synchronization of contacts, bookmarks, appointments, mail rules, and mailboxes (not messages) across multiple Mac clients. Everything synced with your Mac is reflected immediately in MobileMe's Web interface. Back to My Mac, also relatively new, is a secure screen-sharing gateway that burrows through residential Internet providers' NAT and router firewalls. For those of us who have more than one Mac, .Mac is our sanity's savior. MobileMe is at least that.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
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Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Customer Relationship Success Demands Insight
The goal of over 85% of companies implementing CRM is to increase revenue by better understanding their customers. Unfortunately the insight is often buried deep in a database. This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation of relationships that yield maximum customer value.












