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The Truth About On-Demand CRM 08/03/2006 11:30:45
Despite the hype, the truth is that hosted solutions aren't going to take over the CRM world anytime soon.Hosted, on-demand CRM is sometimes cheaper and easier to roll out than the software that lives on your own machines. But if you think on-demand means that all you have to do is flip a switch, you're dead wrong. - +
The Enterprise Gets Googled 08/06/2007 11:00:00
Can you imagine an IT environment without applications to roll out? You're going to have to if Google's plan to conquer the enterprise worksCan you imagine an IT environment without applications to roll out? You're going to have to if Google's plan to conquer the enterprise works - +
Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Order Takers to Innovators 02/10/2007 15:20:08
How four CIOs energized their staffs to take risks with new technology and generate fresh value for their businessesWhen David Behen became IT director for Washtenaw County, Michigan, the department was little more than an order-taker. And not a very good one. It was kind of like the waiter who makes you wait, then brings the entree with the mains and brings you a bottle of Grange when you asked for a carafe of the house red - +
Building a Better Workforce 05/04/2006 15:38:29
Leading executives know managing talent well is fast becoming an imperative, and that doing it poorly is proving a major and obstinate barrier to optimal business success.Knowledge-intensive companies are focusing on a mix of measures to enable more effective human capital accounting.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Zones provide focussed content from Computerworld and leading technology partners.Newsletter Subscription
Taking a shot at SAP and the recent launch of its hosted CRM offering, Salesforce.com Asia Pacific president and CEO, Steve Russell, said its new, on-demand rival is about seven years behind the game.
While claiming SAP and Microsoft are straining to understand the on-demand business model, Russell conceded they are "slowly waking up to the concept".
He was speaking at the launch in Sydney yesterday of AppExchange platform directory, which is a network of hosted applications, services and development efforts that allow customers to run their entire business on-demand.
The release extends Salesforce.com offerings to new areas such as finance, electronic signatures, document management, credit and collections, mobile workforce management and HR.
"I'm pretty certain right now we have a five-six-seven-year head start in building CRM on demand; we grew up on the Internet, we invented killer apps on the Internet, but we have noticed recently that Microsoft now 'gets' on-demand and CRM and just a couple of weeks ago SAP got it," Russell said.
"SAP recently released a press release stating it is not entering the SME business space, which was really a defensive move by SAP to protect its installed ERP customers and offer them some sort of on-demand CRM, so we [Salesforce.com] are very excited that the rest of the enterprise-type grandfather customers, Oracle, SAP, Microsoft are now understanding that the future is on-demand.
"Microsoft recently said in an internal memo it was concerned [about] companies like Skype, Google, E-bay and Salesforce.com, but Salesforce.com is not competing with Microsoft or SAP. SAP is dipping its toes in on-demand, but with Microsoft how can you go to a live, on-demand world?"
Analyst firm IDC says 80 percent of the Fortune 2000 will be looking to the Internet for business applications within the next two years.
SAP launched the initial piece of its first, hosted CRM service earlier this month with software running on IBM servers and the DB2 database.
The hosted service has out-of-the-box integration with SAP's back-end ERP applications.
Responding to the claims, SAP Australia CRM business development manager John Goldrick said the company isn't interested in being first to market, the focus is on meeting customer requirements.
"SAP entered the on-premises CRM market well after established competitors and today we have 46 percent market share in this segment of the market," he said.
Microsoft was unable to respond by deadline.
Computerworld Member Login
Beyond Virtualisation - The Roadmap to 2012
CIO Breakfast Briefing
8:30am - 10:30am
Brisbane | 22 July | Sofitel Brisbane
Sydney | 23 July | Four Seasons Hotel
Canberra | 24 July | The Hyatt
Attend and discover:
- What happens after virtualisation
- The benefits automation drives
- When automated infrastructures will emerge
- What the roadmap to 2012 looks like
- How to deliver an automated architecture
- How to maximise your investment in virtualisation
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Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future. - +
Data Management Edition #9: Data centre makeover 24/04/2008 07:43:06
This week CW Live looks at the death of the old style data centre which is undergoing its first makeover in more than 30 years.
Satyam’s Q1 revenue up by 43% and Net Profit by 45% YoY; revises revenue and EPS guidance upwards for FY09 2008-07-18 16:58:00+10
Informatica Reports Record Second Quarter Results 2008-07-18 13:01:00+10
Tumbleweed Releases MailGate 3.6 2008-07-18 10:01:00+10
Convergys to Acquire Intervoice, Enhancing Leadership in Relationship Management 2008-07-17 14:41:00+10
Borland Management Solutions Put the "M" in Application Lifecycle Management 2008-07-17 13:43:00+10
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