Read up on the latest ideas and technologies from companies that sell hardware, software and services. Enterprise Wireless WLAN Security
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SonicWall is upgrading its SSL VPN gear to make it easier for businesses with hard-pressed IT staff to manage the equipment.
The company has added a hot key to its Virtual Assist software so technicians can quickly fire up live chat with users having trouble setting up a VPN, the company says.
The SonicWall SSL VPN 3.0 software adds toolbar shortcuts for file transfers and to launch users' start menus or task managers to assist help desks during remote help sessions.
The Virtual Assistant logs and generates reports on remote support sessions that can be sent to administrators via e-mail or export to other reporting programs on a regular schedule. This is particularly useful to system integrators that include a maintenance contract with the SonicWall gear they sell and need records of how long what technician spent helping what customer, the company says.
Virtual Assist is a separate software module that sells for US$995 per concurrent technician using it.
SSL VPN 3.0 introduces the capability for help technicians to trigger MSInfo32.exe to quickly gather data about users' computers, rather than trying to guide users to it and launch it themselves. The goal is to reduce the time to resolve user problems, the company says.
The new software changes the look of the management software to give the same appearance and feel of the software for SonicWall's UTM/firewall so technicians don't feel they have to learn a new platform.
The software is available now for the company's SSL-VPN 2000 and 4000 appliances.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
- +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Enterprise Wireless WLAN Security
Learn more about the security challenges to be faced when defining and implementing security mechanisms within diverse wired and wireless network environments. Download this must-read guide to plan your wireless data protection strategy now.
