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Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Hiring Manager: Emphasize Integrity, Attitude 14/12/2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool. - +
Blog: The Next Insanely Great New Thing 10/10/2007 12:29:08
Necessity is the mother of invention as they say, and we have a big hairy necessity staring us right in the face. In talking about climate change last week, a British environmental scientist who co-chairs the United Nations panel on climate change had this to say, "We are all used to talking about these impacts coming in the lifetimes of our children and grandchildren. Now we know that it's us." - +
Blog: India's Call Centers Face Talent Shortage 25/10/2007 11:00:16
Could your sinking customer satisfaction numbers have something to do with the early closing time for bars in Bangalore? If your call center is based in India, they just might. - +
Blog: Blood and Code 02/11/2007 12:55:49
People sometimes compare IT to the nervous system of the organization, but I found myself thinking the other day that it's more like the circulatory system. Sitting in an awkward position can make your leg go to sleep, but that's just a transitory numbness or tingle: move your leg, and it will come back to life after a minute or two of discomfort. Cutting off the blood supply to your leg will make it die, just as lack of key information can lead to a gangrenous loss of a key customer or partner: that's not something that will fix itself.
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From the start, Henry Malmgren was determined to get to the South Pole. After graduating from Texas Tech University in 1998 with a degree in MIS he applied for a job in the Antarctic every year before NSF contractor Raytheon finally hired him as a network engineer in 2001. Since then he has alternated between the Denver headquarters and the Amundsen-Scott South Pole Station, spending two summers and two winters there before finally working his way up to IT manager. Staying over is a commitment: Once the winter starts, there's no way to get in and out of the base until summer begins eight to nine months later. "I thought I would just do this for a single season, but somehow it always seemed too easy to keep coming back," he says.
Ok, I have to ask: How's the weather down there?
Right now it's pretty nice. We're at nice -64 degrees Fahrenheit with only about a 6.3 knot wind so it's what we would consider a really good day.
Whatever possessed you to work in Antarctica?
I had never traveled out of the US at all until after I'd graduated from college. I had dated a girl who was an exchange student to Europe, and after hearing all of her stories, I knew I wanted to get a job out of the US. Somehow, the Antarctic job popped up on a job search, and I latched onto it as the perfect ticket to be able to travel for a while.
Is there really an official South Pole?
Absolutely. It looks like a barber pole. It's right outside our front door.
If you're on an ice sheet that moves about 30 feet a year, how do you know that the pole is really in the right spot?
We have a ceremony every New Year's day where we relocate the actual pole marker. Some years the United States Geologic Survey comes out and does an actual measurement with the sun, and other times we just use a surveyor-quality GPS to get a pretty close approximation. We actually put up a new marker, so you can see the line of previous markers stretching out away from the station.
The pole gets closer to the station every year. In about 20 years, it'll be right under our power plant.
What is your role at the station?
My domain includes everything from the IT superstructure to the satellites to the telephones systems and handheld radios. Anything telecom or computer related I'm ultimately responsible for. I have a staff of about seven supporting about 250 to 270 people during the summer season, which is where we are right now. During the winter, which runs from about mid-February to mid-October, we drop down to just four [staff] supporting 60 to 70 people.
What is a typical work day like for you?
We work nine hours a day, minimum, six days a week. I spend the first couple of hours answering e-mails from the Denver folks. [Then] I go out and talk to the scientists to see if they're getting what they need and if there are any problems we can solve. I love the fact that, although I'm on the management side I get to stick my hands in the technology a whole lot. I very much feel like a player coach because I have five years' worth of experience with these systems while most of my employees are here for the first time.
What takes up most of your time?
Information security has really come to the forefront in our priorities. Right now keeping up with security vulnerabilities and patches and things like that is taking a good third of our time. That's a change from even two years ago.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 2008-09-05 11:05:00+10
F-Secure delivers fastest protection in the online world 2008-09-04 16:50:00+10
NETGEAR expands ProSafe team as business-class products take off in SME market 2008-09-04 16:27:00+10
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 2008-09-04 16:00:00+10
Adaptec Intelligent Power Management Reduces Storage Power Consumption Up to 70 Percent 2008-09-04 11:28:00+10
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