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Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Blogs Clean Up Project Management Messes 11/12/2007 13:07:37
Too many enterprise users get lost in storms of reply-all e-mails while trying to manage projects or collaborate. Blogs make a better answer.Too many enterprise users get lost in storms of reply-all e-mails while trying to manage projects or collaborate. Blogs make a better answer. - +
Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Hiring Manager: Emphasize Integrity, Attitude 14/12/2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Optimized Back-up and Recovery for VMWare for VMWare Infrastructure with EMC Avamar
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Zones provide focussed content from Computerworld and leading technology partners.Newsletter Subscription
Some six months after it inked a CRM deal with vendor StayinFront, the National Rugby League (NRL) has extended the applications reach to 11 of the 16 clubs in the league.
The NRL's IT project manager, Marnie Hobbs, said all 16 clubs use different methods - from spreadsheets to CRM systems - but they all had trouble managing information about their members.
"The NRL wanted to make sure all the clubs had access to the same technology," Hobbs said.
StayinFront's Web-based CRM offering is used, which is siloed between clubs and "quite unique", according to Hobbs.
"All clubs have different types of members, but they all have members and can now do e-mail and SMS marketing directly in the system."
After going live in May, integration work with the nrl.com Web site has been done so that it feeds data into StayinFront, allowing the NRL to harvest more information about its visitors and undertake e-commerce activities.
"Our next move will be a portal so people can purchase things online," Hobbs said.
With most ticket sales through third-party merchant Ticketek, the two organizations have developed a better relationship and are beginning to exchange information more freely.
Hobbs said one of the most challenging things is convincing the clubs to adopt a Web-based CRM system.
"Parramatta Eels are the most behind in terms of technology so we had to do the most work with the management team so they understood the security of the data," Hobbs said.
"Now they are using the most modules."
The NRL's CRM system is hosted by WebCentral.
StayinFront chief technology officer Tony Bullen said the vendor is differentiating itself by including more tools for analytics and business intelligence directly in the CRM system.
"Analytics needs to be pervasive in CRM and our one product has both," he said.
Bullen believes that traditional in-house, enterprise CRM has many integration and configuration advantages over the new wave of hosted, software-as-a-service CRM offerings which can be "a stretch above contact management".
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Mid-Comp’s Odyssey supply chain solution allows Sydney University students to do their home work 2008-10-08 15:11:00+10
AIIA Challenges the ICT Industry to Reduce Australia's Carbon Footprint 2008-10-08 12:16:00+10
Australian SMBs Love of Mobile Phones and Increased Data Speeds Will Drive Mobile Spending Higher, Finds IDC 2008-10-08 10:21:00+10
VeCommerce Launches Top Ten List of Personal Security Breaches In Lead Up to National ID Fraud Awareness Week 2008-10-07 15:10:00+10
Multimedia Technology signs exclusive National distribution agreement with Freecom 2008-10-07 14:30:00+10
Choices in Storage Architecture for Oracle Environments
Database systems have always been at the core of the IT landscape. Not only is storage an increasingly large cost component of database investments, but storage architecture can significantly and directly impact the performance, availability, and recovery of data. Read on to explore the interaction between Oracle databases and EMC and Network Appliance storage architectures.
