The Oregon Department of Revenue has been contacting some 2,300 taxpayers this week to notify them that their names, addresses or Social Security numbers may have been stolen by a Trojan horse program downloaded accidentally by a former worker who was surfing pornographic sites while at work in January.
Rosemary Hardin, a spokeswoman for the Oregon-based agency, said the malware was discovered on the worker's desktop computer on May 15, after the worker was fired for violating departmental policies that forbid inappropriate Web surfing at work. The Trojan horse was found after IT workers investigated performance problems with the computer. The worker is not being identified by the agency.
An investigation by agency security personnel and the Oregon State Police found that the malicious program was designed to capture keystrokes on the former employee's computer, Hardin said. The employee was an entry-level worker who was assigned to entering taxpayer name and address changes, as well as some Social Security numbers. "We know that the information that the Trojan gathered up was transmitted outside of the agency" to an unrelated Web site. The incident is still under investigation.
Officials at the Department of Revenue don't know whether any of the transmitted information was ever received, she said. None of the information included income tax or banking information for the affected taxpayers.
The Trojan horse was apparently included in a video download or some other similar file saved on the computer by the former employee. "This individual was surfing pornographic sites and other inappropriate sites," she said. The department uses Web blocking software, but the former worker was apparently able to access a porn site that had not yet been blocked by the software, she said.
Internet usage is monitored on a random basis for all 1,000 of the agency's employees, Hardin said, but workers at that time were allowed to conduct personal Web business, such as checking their banking or personal e-mail accounts, during lunch and other breaks. Since the incident, however, workers are no longer permitted to conduct any personal business on agency computers while at work. "We've changed our policy for now to prohibit personal use because we want to minimize the risk of this ever happening again."
The Trojan horse was of such a new variety that the agency's antivirus software, which is updated every two hours for security reasons, had not yet been updated to protect against it, Hardin said. The agency reported the malware's strain to the antivirus vendors, who then updated their software.
There have been no reports of identity theft connected to the incident so far, though about 200 people have called with questions, according to Hardin. "People seem to be understanding," she said. "Nobody has reported any kind of suspicious activity."
All 2,300 affected taxpayers have been offered help in guarding against identity theft. The agency is looking into providing a year's worth of free credit monitoring services for each of the taxpayers and will soon contact them about how to sign up for that program, Hardin said. The department also set up a Web page listing frequently asked questions about the Trojan horse to provide more information.
"This has been very difficult for us," Hardin said. "Protecting the confidential information of our taxpayers is at the core of what we do."
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Gaining Competitive Advantage Through Enterprise Planning
Solve Exchange Mailbox Storage Issues Once and for All
Refresh your AUP: Top tips to ensure your acceptable use policy is fit for purpose
Everything you need to know about email and web security (but were afraid to ask)
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Mimosa™ NearPoint™ for Microsoft® Exchange Server: Email Archiving 101
Delivering the Power of Choice with Microsoft Dynamics CRM
Taking On Demand CRM Integration to the Next Level
Zones provide focussed content from Computerworld and leading technology partners.Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
- +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Vignette Announces 2008 Excellence Awards 2008-11-21 10:50:00+11
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 2008-11-20 17:34:00+11
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 2008-11-20 12:06:00+11
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 2008-11-20 12:04:00+11
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 2008-11-20 12:02:00+11
CRM your salespeople will love
Winning over the sales department and obtaining buy-in at all levels is crucial to the success of any CRM initiative. Discover how you can let salespeople work how they want to and reduce their administrative burden with the latest CRM technology.









