Remember the old philosophical puzzler: If a tree falls down in a forest and nobody is there to hear it, are we sure it made a sound? With Tuesday's launch of Office Communications Server 2007, Microsoft is trying to render centuries of existential debate moot. Because as years of hype around OCS show, when Microsoft launches a new product, everyone wants to hear about it.
Today's ceremony in San Francisco, which will be keynoted by soon-to-retire chief software architect Bill Gates, will feature dozens of announcements by telecom vendor partners, as well as testimonies from 155 companies that have beta-tested OCS.
True to its Type-A nature, Microsoft has been preparing five years for today's launch, according to Mike Gotta, an analyst at the Burton Group, who wrote in his blog that it's "one of the most faultlessly executed multiyear strategies that I have seen from a vendor in some time."
OCS, the successor to Live Communications Server (LCS) 2005, adds key features such as Internet telephony and Web conferencing. Some say that on technical merits alone, those changes don't justify the attention OCS is getting.
OCS is a mere "refresh and rebrand" of LCS, said Nora Freedman, an analyst at IDC.
"The importance of this news is mainly that it's Microsoft," said Zeus Kerravala, an analyst at Yankee Group Research in Boston.
Microsoft being Microsoft, many are pinning their hopes on OCS to kick-start the unified communications (UC) market into gear -- something even formidable names such as Cisco Systems, Nortel Networks and others have yet failed to do.
That will help "all boats rise (even those that are delivering competitive alternatives)," Gotta said.
Yet, various concerns -- some legitimate, some pure FUD from Microsoft's co-opetition -- remain. Here are some six examples.
1) Should I entrust my telephone system to a software vendor?
With LCS, Microsoft relied on Siemens Communications Inc. to provide the voice telephony component of the software. But with OCS, Microsoft is doing VOIP itself, an area in which competitors charge it has little history or credibility.
"Microsoft has significantly underestimated the amount of work it takes to build a new voice system," said Mark Straton, senior vice president of global marketing at Siemens, which has since realigned itself with IBM's competing Sametime software. Microsoft is being "somewhat naive."
Microsoft is also minimizing the likely degradation in audio quality as users are switched from conventional PBXes to VOIP-based ones, said Paul Lopez, general manager of marketing at NEC Unified Solutions.
"When you go from a 64Kbit/sec. circuit to a highly compressed 5Kbit/sec. stream, it's like going from a CD to an MP3," Lopez said. "Users may be getting desensitized to what true toll-quality voice should be, but audio engineers will tell you there is a big difference."
Microsoft maintains, however, that OCS' adaptive codec, combined with tools such as the Quality of Experience Monitoring (QOEM) server, which lets system administrators monitor and fix sound quality, will provide as good or better-sounding calls than conventional PBXes.
One OCS beta tester, Lionbridge Technologies, agrees. A full-time user of LCS since 2006, the software localization firm upgraded to OCS nine months ago.
Today, its 4,300 employees -- scattered in 50 offices worldwide -- make 400,000 VOIP minutes worth of calls per month, according to Oyvind Kaldestad, IT director.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Discover the advantages of an open architecture multi-vendor network solution
Email Archiving Implementation: Five Costly Mistakes to Avoid
Gaining Competitive Advantage Through Enterprise Planning
IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Delivering the Power of Choice with Microsoft Dynamics CRM
Achieving the impossible: Unlimited application scalability
Data grids and service-oriented architecture
Making the Business Case for IT Consolidation
Zones provide focussed content from Computerworld and leading technology partners.Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
- +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
FrontRange Solutions launches HEAT Plus Mobile to reduce help desk costs and improve service management productivity 2008-12-02 15:15:00+11
AARNet Helps to Advance Indigenous Health 2008-12-02 12:44:00+11
Orbis selects Telstra International as its data centre partner for the UK, Europe and Middle East Region 2008-12-02 11:23:00+11
ComOps Deploys Corporate Performance Reporting Solution For Healthcare Test Manufacturer 2008-12-02 10:09:00+11
Mornington Peninsula Shire implements Objective to manage knowledge and deliver service excellence 2008-12-02 09:56:00+11
Solve Exchange Mailbox Storage Issues Once and for All
Join industry expert Bob Spurzem and Chuck Arconi of Fox Hollow to discover how to reduce Exchange total storage and keep it at a manageable level. Learn how Exchange storage growth can be contained without sacrificing security and accessibility.












