Air Canada plans to install in-flight e-mail and Internet services from Tenzing Communications Inc. on its entire fleet, based on positive passenger response during a six-month test on five Boeing 767 aircraft.
Lise Fournel, Air Canada's executive vice president, said in a statement that the carrier was "very pleased with the passenger response from our trial with the Tenzing services, and are committed to expand the service throughout our fleet. ... Tenzing is clearly the front-runner in this industry."
Tenzing, which is 30 percent owned by Airbus Industrie, the French aircraft manufacturer, announced the deal with Air Canada at the Paris Air Show. Just yesterday it signed an agreement to provide in-flight Internet services on Boeing 777 aircraft operated by Brazil-based Varig SA. The rival Connexion by The Boeing Co. service, which last week signed its first three U.S. carriers, American Airlines Inc., Delta Air Lines Inc. and United Air Lines Inc., signed up Germany-based Deutsche Lufthansa AG at the start of the air show on Saturday.
Air Canada and Varig are both members of the Star Alliance spearheaded by United, which with American and Delta also owns an undisclosed portion of Connexion by Boeing. Tenzing had already signed a deal with Singapore Airlines Ltd. and is conducting tests with Scandinavian Airlines System, two other Star Alliance members.
Alan Reiter, an analyst at Wireless Internet & Mobile Computing in Chevy Chase, Md., said the airlines' choice of Tenzing "shows that United is not able to dictate the choice of an in-flight Internet service to its Star Alliance partners."
But on a more practical note, Reiter said frequent flyers who do a lot of business on Star Alliance carriers will be faced with the prospect of "setting up two different subscriptions and carrying multiple sets of cables to access different in-flight systems." Global road warriors are also potential users of public-access wireless LAN networks installed in an increasing number of airports and airport lounges, requiring even more subscriptions, software and hardware, Reiter said.
John Reber, a spokesman for Air Canada, said connecting to the two different in-flight Internet systems shouldn't be that complex. "All you have to do is download the software," he said.
Air Canada passengers will have a 56K bit/sec. connection from seat-back phones to an on-board Tenzing server, which holds cached Web pages and transfers e-mail on a store-and-forward basis. On domestic flights, Air Canada will transmit e-mail at 9.6K bit/sec over the North American "Airfone" network, while international flights will send and receive e-mail at 24K bit/sec over the Inmarsat satellite network.
Reber said Air Canada plans to phase in the service gradually between now and the end of 2003. Air Canada currently operates more than 300 planes, although Reber said that shouldn't be viewed as a static number, "since airlines are constantly changing their fleets."
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Strategies for Eliminating .PST Files
Know thy self: Reduce costs, secure data and ensure compliance with identity management
Refresh your AUP: Top tips to ensure your acceptable use policy is fit for purpose
Achieving the impossible: Unlimited application scalability
Best Practice in Building an Integrated Information Management Strategy
Security Inside Out
Email Archiving Implementation: Five Costly Mistakes to Avoid
Taking On Demand CRM Integration to the Next Level
Zones provide focussed content from Computerworld and leading technology partners.Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
- +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Vignette Announces 2008 Excellence Awards 2008-11-21 10:50:00+11
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 2008-11-20 17:34:00+11
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 2008-11-20 12:06:00+11
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 2008-11-20 12:04:00+11
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 2008-11-20 12:02:00+11
Delivering the Power of Choice with Microsoft Dynamics CRM
Join Ed Thompson, Research VP, featured analyst firm, Gartner, Inc., and Brad Wilson, General Manager CRM Microsoft Dynamics, for a new webcast, Delivering the Power of Choice with Microsoft Dynamics CRM, available now. Our panel will break down the best practices for getting the most out of CRM and you'll learn key recommendations you can implement in your organization. Additionally, you'll also hear Microsoft's vision for CRM.









