Stories about: SalesLogix

When it comes to customer relationship management (CRM) software, the market has overcome its own initial over-hyped promises of nirvana and has settled down to become another important tool in the business armoury. The definition of a small- to medium-sized enterprise covers a lot of territory, from the one-person outfit right up to a 150-person, multi-location national company. It’s unlikely that all SMEs would find a single CRM solution that met their needs. Fortunately, there are plenty of options out there when it comes to choosing hardware and software to make your business hum. Ian Yates takes a look at three SMEs to see which offerings they chose.

Douglas Burgum, a senior vice president at Microsoft Corp. and president of the Microsoft Business Solutions division, served as chairman and CEO of Fargo, N.D.-based Great Plains Software Inc. until it was bought by Microsoft more than two years ago. Last week, at the Convergence 2003 users conference in Kissimmee, Fla., he took time to discuss with Computerworld the product positioning and future of the Business Solutions division and what it's like to do business with the competition

If you've never heard of business activity monitoring, don't worry, you will. Coined last year by analyst firm Gartner, BAM could be the IT tonic you never knew your business needed.

Microsoft Corp. is poised to launch its closely watched CRM (customer relationship management) software, prompting customers and industry rivals to brace for the arrival of a package that could prompt an upheaval in the CRM sector.

Microsoft Corp. is poised to launch its closely watched CRM (customer relationship management) software, prompting customers and industry rivals to brace for the arrival of a package that could prompt an upheaval in the CRM sector.

The Microsoft .NET platform continues to gain support from enterprise application vendors with Siebel Systems Inc. and Best Software Inc. pledging support in their forthcoming CRM ( customer relationship management) offerings.

New Zealand political party Association of Consumers and Taxpayers (Act) is attempting to become more intelligent about its potential voters with a new customer relationship management system.

The week after you completed the Windows 2000 rollout, Microsoft Corp. announced it would release Windows XP in October. I know - it's just not fair.

Australian lifestyle magazine publisher PMP Limited has deployed a $2.5 million customer information system, which has integrated the company's sales teams and sales information from different business units and branches.

CRM Buyers Guide

In addition to offering a good product, the other important thing any company can do to increase revenue is to make sure it is reaching potential customers. A CRM (customer relationship management) application is of paramount importance in helping your sales force surf an ocean of contacts and sales leads and ultimately boost your revenue.