Stories about: TeaLeaf Technology

Technology can be your best friend or your worst nightmare.

Finding out that Web visitors are getting error messages when they try to complete an online loan application is the kind of information a company wants to receive right away, not hours or days after the fact. Timing can mean all the difference when it comes to customer satisfaction.

Despite the growth of e-commerce, consumers are still unhappy with their online experiences, with nearly nine out of 10 saying they have had problems conducting transactions online, according to a new survey.

Microsoft has will revealed that it is now participating in the OpenAjax Alliance, joining with other members to make the AJAX (Asynchronous JavaScript and XML) Web scripting technique more interoperable.

As companies have become increasingly dependent upon electronic transactions as a primary means of customer interaction, many have found that it's no longer adequate to simply monitor overall performance. For businesses such as Starwood Hotels & Resorts Worldwide, monitoring each user's experience has become critical.

We know the value of system management software that monitors the performance and availability of Web sites.

What if you had an online retail site and no one came? Worse still, what if you didn’t know? Being alert to Web site performance is second only in importance to having one. Gary Anthes looks at how top performers stay in touch.

It was an online retailer's worst nightmare. Most customers of the Louisville Slugger Museum's online gift shop arrived by way of Hillerich & Bradsby Co.'s home page for its famous bats, www.slugger.com. But last July, someone uploaded the wrong file to the company's Web site, and for six weeks, all attempts to go to the gift shop from the Louisville Slugger home page were redirected to another company's Web site

Few will argue that the Internet doesn't make life a lot easier, unless of course you're the one tasked with maintaining the very complex Web applications that provide these services.

Travel industry giant Orbitz Inc. couldn't wait for management software vendors to offer the tools it needed to track how integrated applications performed under pressure. So the online travel company built its own.

Planning for business continuity means weighing risk: what systems can your business not live without? How can you get access to that data or computing power should something happen? And, perhaps most importantly, how much do you want to spend to have a backup plan - a plan which you, hopefully, might never need?