Monday | 24 November, 2008

Stories about: Help Desk Institute

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    Your help desk career: Dead end or launching pad? 01/05/2008 10:50:12

    When Anthony McCloud graduated from Graceland University in 2000, he didn't have a smidgen of business experience. He didn't know the first thing about business processes, customer service, or the quirks and habits of business workers.
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    Help Desk Groups Merge to Mend Fences 08/07/2000 12:01:01

    In February of last year, some disgruntled members of the Help Desk Institute (HDI) broke away from the professional organization to form a new group that would better serve their needs.
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    Good HELP is hard to find 29/05/2000 12:01:01

    Help desks are like the local utility company: you forget they exist until a storm knocks out your power and you're stuck in a cold, dark house.
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    Conferences 15/01/2000 12:01:01

    -- VoiceCon 2000
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