Stories about: Aspect Communications

It's been a tough year for 27-year-old Stephan Koledin. On June 7, 2001, he was laid off from his software development job at The Motley Fool Inc. in Alexandria, Va. Since then, it's been a roller-coaster ride of shotgun Web searches, sure things gone bad, freelance work and unintriguing prospects.

Network vendors will release a flurry of VoIP (voice over IP) security products in 2002, sparking IP telephony adoption by easing fears of malicious intrusions or DoS (denial of service) attacks, according to a recent study by The Yankee Group Inc. research firm.

Customer relationship management (CRM) software vendor Aspect Communications Corp. last week added voice-recognition technology to a self-service application that lets customers process transactions by telephone.

Aspect Communications Corp. on Tuesday detailed Version 6.0 of the Aspect Customer Self-Service application, which features the ability identify a user via voice verification.

Australian brewer Carlton & United Breweries opted for one vendor over multiple vendors for its CRM solution to overcome customer service problems and an 'arrogant' attitude.

In the past, setting up a large call center involved a fairly strict formula, requiring hundreds or thousands of agents located at one site to be attached to a sophisticated (read: expensive) circuit-switched PBX. To help speed the adoption of IP convergence in call centers, two vendors last week announced voice-over-IP and IP PBX call center products aimed at large and small companies.

Call centres Buyers Guide

CRM Buyers Guide

As part of an "evolution in technology", BankWest has finalised plans for a complete overhaul of its existing call centre system.

You've probably heard of Level 3 Communications Inc. Now say hello to Chapter 2 E-Services Inc. and LayerOne Inc.

A San Francisco startup is bundling back-office operations, security management and call center operations into a complete package for emerging application service providers.