Stories about: Goldmine

Celebrity, ex-crim and possibly the world's most infamous hacker, Kevin Mitnick expounded on 'social engineering' to computer security professionals in Sydney on Wednesday via videoconference.

FrontRange Solutions on Monday plans to announce GoldMine Business Contact Manager, a contact management system that features enhanced data integration with the Microsoft Corp. Outlook contact manager.

Steel provider Steelmark is implementing IT solutions to improve its customer relations and internal processes. In fact, according to network support officer, Jason Bruce, the last two years have seen a marked change in the organisation with a new emphasis on improving productivity and workflow through the use of IT.

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While achieving speed to market is crucial in a highly competitive and fast-paced industry, businesses can go down the drain if they rush blindly into electronic commerce.

Frontrange Solutions Inc., formerly named Goldmine Software Corp., has signed an exclusive agreement with Sales.com to provide Goldmine application users with integrated access to the online sales force content and application services of Sales.com Inc., a company of Siebel Systems Inc., FrontRange officials said Thursday.

Local CRM software specialist FrontRange Solutions has acquired Chicago-based Maestro Commerce to expand its e-commerce and CRM application suite, targeting SMEs globally with "business on the Internet" solutions.

Starting this week, Oracle Corp. will provide free access to key components of its CRM (customer relationship management) software package, officials said, hoping to turn core enterprise SFA (sales-force automation) software into a commodity.

Five years ago, the Internet was still somewhat of a novelty, enterprise resource planning (ERP) was the technology of the moment, and Dell Computer was working on a new blend of technology and process. The Round Rock, Texas-based company and CIO-100 honoree hatched a concept to let customers design and order systems over the Internet. As orders came in, Dell tracked the customer information. In doing so, Dell was one of the first companies to hit on the concept that is now called customer relationship management (CRM).

While stereotypes of whingeing critics abound in Australian culture, resellers are generally more stoic and prefer to find solutions rather than complain, as Jeanne-Vida Douglas recently discovered