Friday | 5 September, 2008
Computerworld

Stories about: Goldmine

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    Lasso Logic corrals continuous data protection 07/10/2005 09:25:35

    Lasso Logic this week unveiled an appliance that continuously backs up servers, desktops and laptops for small and mid-sized businesses.
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    SugarCRM preps next version of open-source apps 19/04/2005 08:36:39

    SugarCRM is preparing for release later this month a major upgrade to its open-source CRM (customer relationship management) system, a software package SugarCRM's founders hope will woo customers that would otherwise turn to more expensive commercial CRM offerings.
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    Wesley College rejuvenates its helpdesk 21/10/2004 16:03:33

    Melbourne-based Wesley College has transformed the helpdesk services it offers to 3500 students and 600 staff across three campuses.
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    Highly sensitive laptops go missing 06/10/2004 07:44:02

    Employees of private and government organizations working with highly sensitive information are still failing to adequately secure laptops containing highly sensitive information, with a spate of recent robberies prompting a stiff warning from a former Australian intelligence chief.
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    Funds group CIO conquers CRM project 27/07/2004 08:25:24

    When Geoff Lazberger was appointed as the first CIO of boutique funds manager MFS Group in January this year, the company’s CRM system consisted of three separate applications, one of them a spreadsheet.
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    Microsoft's CRM foray gets mixed response 06/07/2004 10:05:08

    There has been a mixed response to Microsoft's foray into the CRM market with users frustrated by a slower-than-expected development path.
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    Slow Microsoft CRM pace frustrates partners, users 24/06/2004 07:21:12

    After launching in a blaze of hype early last year, Microsoft's CRM (customer relationship management) software is on a slower-than-expected development path, frustrating some partners and customers.
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    CRM Revival 19/04/2004 11:23:10

    While big bucks and 'big bang' CRM projects may not be seen again and the 'disaster' perceptions leave a tainted reputation, making the most of customer interactions still matter. Analytics, hosted services, midrange systems and better business intelligence reports contribute to new moves in the market. Stephen Withers reports
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    Case study: Open source sells bricks and mortar 28/11/2003 09:06:20

    Will large organisations with mission-critical environments embrace open source instead of commercial alternatives?
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    Orlando Magic shoot for customer satisfaction 06/12/2002 14:41:00

    Looking for a slam dunk with their audience in a highly competitive arena, the Orlando Magic have turned to third-party customer relationship management (CRM) software to try to keep fans happy.
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    FrontRange launches .Net-based CRM 29/08/2002 10:53:00

    FrontRange Solutions launched its next-generation of CRM software Wednesday, built on Microsoft's .Net architecture and targeted at financial services and manufacturers in the mid-market.
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Prioritizing Services with IT Service Management (ITSM)

Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)

To be repeated on:

Thursday 4th, September 2008
11:00am EST (Sydney Australia)

Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.

Attend and discover:

  • How to deliver value to your business through ITSM
  • Best practice ITSM implementation
  • Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
  • If service-oriented ITSM is best for your business
Whitepaper

Revolutionising Back-up and Recovery

Rapid adoption of virtual server technology, and the challenges associated with the backup and recovery of ever-growing stores of information is causing a number of IT managers to reevaluate their data protection strategies. New backup and recovery methods which use data de-duplication technology to reduce capacity and network bandwidth requirements are being deployed to keep up with explosive data growth, shrinking backup windows, compliance initiatives and security concerns. Read on to find out more.

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