Stories about: E.piphany

The cost and complexity of CRM has long stymied IT. But John Roberts, Clint Oram, and Jacob Taylor believed there was a better way. So in the spring of 2004, all three quit CRM software vendor E.piphany and -- after just three months of coding -- launched the Sugar open source project.

A customer at electronics store Best Buy might not recall purchasing Shania Twain's CD Come on Over back in 1997, but the $25 billion retailer certainly does.

SugarCRM is hedging its bets that corporations are sick of paying high licensing fees for CRM software. The 5-month-old company last week announced a new version of its freely available salesforce automation software, plus the addition of subscription-based technical support and training services.

Open-source software start-up SugarCRM will release the first commercial enterprise version of its Linux-based open-source CRM application this week, starting at US$149 per seat for the first year.

Electronic Data Systems (EDS) is beginning to implement a new vendor-relationship strategy emphasising deeper alliances with fewer vendors. It has named Siebel Systems as the first company with which it is forging a closer partnership.

In the late 90s the Australian IT industry saw an influx of obscurely named companies with niche applications. These companies usually originated in the UK or US, were often housed in fancy, serviced offices and had an aura of being well-accomplished. Certainly some were. Others didn’t get a chance as they were gobbled up by larger IT companies or retreated from the region. So where are these vendors now; are their customers in need of someone to pick up the pieces from the overnight sensation that some of these companies tapped into?

CRM (customer relationship management) software vendor E.piphany announced Monday the forthcoming version 6.5 of its applications suite, adding several new modules and spotlighting its "Customer Relationship Backbone" integration architecture.

One-time high-flying CRM systems vendor Siebel Systems Inc. this past quarter saw its revenue and income plunge from a year ago, although it still managed to remain profitable.

E.piphany Inc. announced Monday that it will now offer its application integrated with IBM Corp.'s WebSphere and BEA Systems Inc.'s WebLogic application servers to allow enterprises a single-source J2EE customer relationship management suite.

Microsoft Thursday released an upgrade to its set of Web-based services that can be used to add location-aware features to applications that run on devices ranging from mobile phones to personal computers.

Looking for a slam dunk with their audience in a highly competitive arena, the Orlando Magic have turned to third-party customer relationship management (CRM) software to try to keep fans happy.