Stories about: Washington Mutual

Wall Street's 777-point sell-off on Monday signaled that the US tech sector is unlikely to emerge unscathed by the economic downturn -- with companies being hit in unexpected ways. Just look what happened to Apple, which has been performing strongly in recent quarters.

Meet the man who could be your company's de facto customer service representative - a man you have never met and certainly isn't on your payroll. Thor Muller is founder and CEO of Satisfaction Unlimited, which runs an online community where customers air complaints about companies like Comcast, Apple, United Airlines, Whole Foods, Washington Mutual, Snapfish and Expedia to fellow customers and to the Internet at large.

Satisfaction Unlimited, whose Get Satisfaction online community helps customers of companies like Washington Mutual, United Airlines, Linksys, Expedia and Apple deal with customer service problems, has announced plans to release an API that will let developers add its features to other sites or applications.

When it comes to launching online attacks, criminals are getting more organized and branching out from the Windows operating system, eBay's security chief said this week.

The big bang outsourcing contracts made famous by the big banks over the past decade may have been a one-off occurrence, according to the architect of Westpac's famed multi-billion deal with IBM.

Despite incidents such as the US$22 million in losses suffered by E-Trade Financial and TD Ameritrade Holding from online identity fraudsters, the problem of online identity threft is vastly over-hyped when compared to its more prevalent offline equivalent, according to one analyst group.

With the rise in identity theft and online security breaches, RSA Security seems poised to take off. But how far it goes depends on how well the company is able to expand its authentication technology to new markets and devices.

In many respects, the physical and information security groups that coexist within companies are as different from each other as J. Edgar Hoover and Bill Gates.

In Part 2 of Calculating IT risk, navigating compliance, Paul Roberts continues his look at the market and hears from insiders that the right framework - both internally and for business partners - adds up to stability

The U.S. Secret Service Wednesday confirmed that it has made several arrests in connection with a recent wave of debit card fraud that forced several banks and credit unions to reissue millions of cards over the past few months.

Australian banks and financial institutions will soon use protocols to stem phishing attacks, similar to those used by credit card companies to stop fraud.