Stories about: Chordiant Software

Chordiant Software has nothing against Microsoft Excel. But the software maker no longer wants to use it to track and manage its mobile users, devices and carrier service plans.

SAP on Tuesday announced an update to its customer relationship management software with a Web 2.0-style interface that could help to increase usage rates among workers.

Robert Joyce understands complex relationships. A former salesman and now managing director of corporate relationship management at The Bank of New York, Joyce completed a CRM deployment in March that gives the firm's 1,650 sales employees in 30 countries a single, consolidated view of each customer's interactions with the bank.

The relationship between the U.K.'s largest digital television service provider and the systems integrator it commissioned to install a cutting-edge CRM software system has ended in court.

As customer relationship management (CRM) technology has matured, users have begun looking for bigger payoffs by enabling better integration with other enterprise applications. For instance, companies that want to let their customers view the status of their orders in real time might need to connect their call center or e-commerce applications to supply chain or manufacturing systems.

To gain an edge in nabbing profitable clients, savvy companies often use segmentation techniques to slice and dice customer data in an effort to match the best sales prospects to specific products and services.

SAN MATEO (07/27/2000) - Chordiant Software Inc., a provider of infrastructure software that monitors customer interaction, has formed an alliance with MarketFirst Software Inc. to allow companies to analyze customer interaction during marketing campaigns initiated through the Web, e-mail, telephone, retail point-of-purchase branches, and WAP (wireless access protocol) devices. MarketFirst specializes in Web-based planning, design, and execution of electronic marketing campaigns, according to company officials. By combining software, the two companies will be able to monitor customer preferences and create customer profiles, officials said.

Nortel Networks Corp. last week announced that it would acquire optical component technology provider Photonic Technologies Ltd., a move designed to strengthen its presence in developing the all-optical Internet market, officials said. Nortel, which already owned a one-third stake in the company, will pay up to $35.5 million in cash, Nortel officials said. Photonic Technologies, based in Sydney, Australia, develops optical component technology for high-speed optical and DWDM (dense wave division multiplexing) networks, a Nortel official said. Photonic Technologies will join Nortel Networks' High Performance Optical Component Solutions unit, according to company officials.

Resoundly declaring itself a platform -- not enterprise applications -- provider, Cisco Systems unveiled on Tuesday its Internet Communications Software Group, blending its unified messaging and customer contact solutions into a single unit.