Stories about: FrontRange Solutions

IT service management provider FrontRange Solutions has acquired Centennial Software, creating a company with a combined customer base of more than 10,000 and over 400 partners worldwide.

IT service management provider, FrontRange Solutions, has signed an agreement to acquire asset management company, enteo Software.

As CRM becomes mobile, Australian adoption rates remain under 10 percent and still lag behind the US. However, Goldmine senior director Paul Petersen says the technology is less than two years from mass-market appeal, and says consumers are beginning to realize CRM's benefits, such as lead generation, by deploying it over multiple systems.

Trying to maintain software that is no longer supported forced blended foods supplier Green's Foods to reassess its helpdesk options.

Microsoft took a step into the hosted CRM market business last week by offering products to third-party companies. At the Convergence 2006 user conference in Dallas, the vendor brought out the Microsoft Dynamics CRM Professional Edition application for Service Providers.

CRM, service and voice applications software maker FrontRange Solutions said Friday that it is being acquired by a private investment firm.

Two software vendors this week unveiled packages designed to improve IT services management capabilities in corporations by giving officials greater insight into the relationships between parts of an IT system tied to a business process.

There has been a mixed response to Microsoft's foray into the CRM market with users frustrated by a slower-than-expected development path.

After launching in a blaze of hype early last year, Microsoft's CRM (customer relationship management) software is on a slower-than-expected development path, frustrating some partners and customers.

While big bucks and 'big bang' CRM projects may not be seen again and the 'disaster' perceptions leave a tainted reputation, making the most of customer interactions still matter. Analytics, hosted services, midrange systems and better business intelligence reports contribute to new moves in the market. Stephen Withers reports

It’s a widely quoted statistic that 80 per cent of a bank’s revenue comes from 20 per cent of its customers. But gone are the days when customers relied on a single supplier or individual to manage their wealth.