Stories about: Communications Solutions

Enterasys Networks customers should be encouraged that the joint venture between Enterasys owner Gores Group and Siemens strengthens the vendor's product portfolio and financial wherewithal.

Enterasys Networks customers should be encouraged that the joint venture between Enterasys owner Gores Group and Siemens strengthens the vendor's product portfolio and financial wherewithal.

Complexity has made unified communications difficult to implement, but Siemens hopes to change that with OpenScape Unified Communications Server.

The IP wars continue this week with Avaya, now a privately-held rather than public company, announcing Avaya Communications Manager 5.0 and new customer service solutions, including a SIP-enabled handset for CSRs (Customer Service Representatives) Communications Manager 5.0 is a full upgrade rather than a point upgrade to Avaya's main telephony and communications platform. The new version takes the technology from IP to SIP and adds a number of new capabilities.

Verizon Business is expanding its network capacity to support the evolving voice and data needs of its multinational customers based in, or operating in, Australia.

Cisco Capital announced earlier this week the extension of its zero percent progress payments program as well as the launch of its new grow IT partner portal, both designed to better support North American channel partners deploying Cisco Unified Communications solutions.

Given a level playing field, can anyone unseat Microsoft as the king of productivity applications? This is just one of many questions numerous companies, from Google to IBM to Sun, are trying to answer as they cram more and more capabilities into rival productivity solutions.

NSC Carrier Technologies has changed its name to NSC Network Solutions and added Enterasys in moves that should boost its data sales and brand in the enterprise.

While Todd Sharp is driving down the highway between Charlotte and Atlanta, a new sales order triggers a lookup for the customer phone number and salesperson (that would be Todd) assigned to it. The system then polls Siemens OpenScape UC (unified communications) software and checks Todd's presence status, discovering that he's working remotely and available only on his cell. OpenScape kicks off a VoIP call to Todd's cell phone and, using a text-to-speech engine, reads the sales order over the phone. It then prompts Todd to press 1 to autodial the customer. Minutes after the order arrived, Todd is thanking the customer from his car.

The Macquarie Graduate School of Management (MGSM has signed an agreement with the Australian division of Nortel to drive joint training and marketing activities for wireless network technology in Australia over the next three years.

Intec Telecom Systems has completed a performance benchmark of its customer care system, Convergent Billing v6, using Sun Fire E6900 servers running a Solaris10 Operating System (OS).