Stories about: GoldMine Software

Microsoft took a step into the hosted CRM market business last week by offering products to third-party companies. At the Convergence 2006 user conference in Dallas, the vendor brought out the Microsoft Dynamics CRM Professional Edition application for Service Providers.

Steel provider Steelmark is implementing IT solutions to improve its customer relations and internal processes. In fact, according to network support officer, Jason Bruce, the last two years have seen a marked change in the organisation with a new emphasis on improving productivity and workflow through the use of IT.

Call centres Buyers Guide

Frontrange Solutions Inc., formerly named Goldmine Software Corp., has signed an exclusive agreement with Sales.com to provide Goldmine application users with integrated access to the online sales force content and application services of Sales.com Inc., a company of Siebel Systems Inc., FrontRange officials said Thursday.

Starting this week, Oracle Corp. will provide free access to key components of its CRM (customer relationship management) software package, officials said, hoping to turn core enterprise SFA (sales-force automation) software into a commodity.

Five years ago, the Internet was still somewhat of a novelty, enterprise resource planning (ERP) was the technology of the moment, and Dell Computer was working on a new blend of technology and process. The Round Rock, Texas-based company and CIO-100 honoree hatched a concept to let customers design and order systems over the Internet. As orders came in, Dell tracked the customer information. In doing so, Dell was one of the first companies to hit on the concept that is now called customer relationship management (CRM).

Users, industry analysts, and vendors foresee the integration of wireless and back-office systems via the Web as quickly becoming the preferred way for mobile workers to do business. Unfortunately, that model usually requires a case-by-case approach that entails cobbling together solutions from several different providers.

Technology Buyers Guide: Snapshot of vendors in the business intelligence market

THOSE TRYING TO make sense of the vast amounts of business-relevant data available to them are offered a boost this week from several sources, including IBM Corp. and Microsoft Corp.