Stories about: Pegasystems

A word to professional developers: Your job is being taken over by untrained neophytes, but you still will have plenty to do to keep yourself busy and employed.

The most well-rounded business process management system (BPMS) we've tested to date, Lombardi Software's Teamworks combines an execution and events monitoring engine with a close-knit IDE and tools for modeling and simulation analysis. With the inclusion of human-centric, collaborative workflow and services-based integration hooks, Teamworks can deliver near-seamless mapping, testing, and deployment to execute most any enterprise workflow. Where Teamworks truly stands out from other players is its well-integrated performance server, which draws on a unified tracking data store for both real-time process optimization and historical playback in design phase analysis, where testing for optimal flow and efficiency can be challenging.

Bernie Schumacher remembers the days before cell phones, laptops and handhelds enabled regular contact with the office even while vacationing. In fact, he was on a cruise during the Three Mile Island nuclear power plant meltdown in 1979, completely unaware of the crisis until his ship docked.

QBE's Australia Pacific Asia Central Europe Division (APACE) is introducing rules-driven technology to improve the company's business process management (BPM) capabilities.

Lately it seems the moon and the stars are perfectly aligned for BPM -- the tools and methodologies for modeling, developing, and maintaining enterprise business processes. Scores of vendors now offer BPM software, which provides the means to analyze, optimize, and automate business procedures, from procurement workflows to insurance underwriting.

Do you know where all of your company's business rules are?

Robert Joyce understands complex relationships. A former salesman and now managing director of corporate relationship management at The Bank of New York, Joyce completed a CRM deployment in March that gives the firm's 1,650 sales employees in 30 countries a single, consolidated view of each customer's interactions with the bank.

A basic law of technology is that you only get smart results from smart tools when they’re used by smart people. Your developers may be great at writing code, but you don’t want them making ill-informed decisions about business rules. By the same token, business analysts should focus on what they do best rather than trying to translate business decisions into excruciatingly detailed requirements documents.

With the introduction Tuesday of BizTalk Server 2004, Microsoft Corp. is delivering a more complete package of business integration software that will allow for faster and less costly implementations, two of Microsoft's system integrator partners said.

When Toronto came under the threat of the severe acute respiratory syndrome virus last spring, Joanne Pearson had to shut down operations at the West Park Healthcare Assessment Centre offices for six weeks. Yet she and her IT staff couldn't stop processing medical insurance referrals and claims.

As customer relationship management (CRM) technology has matured, users have begun looking for bigger payoffs by enabling better integration with other enterprise applications. For instance, companies that want to let their customers view the status of their orders in real time might need to connect their call center or e-commerce applications to supply chain or manufacturing systems.