Friday | 9 January, 2009
Stories about: callcentres.net
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One in three prefer speech recognition to a real person 07/05/2008 14:21:51
A study by research firm Callcentres.net has found that both Australian customer satisfaction with speech recognition systems, and the technical capabilities of the systems, have increased significantly over the past several years. - +
Speech recognition finds favour 31/03/2008 14:07:24
Speech recognition was the most preferred self-service channel among customers of the technology, according to a survey conducted in Australia for Nuance Communications by research company, callcentres.net. - +
Study finds contact centres out of touch with customers 23/08/2007 16:49:24
New research has found contact centre managers are out of touch with customers. - +
Poll favours local call centres over offshore operators 16/08/2007 16:50:09
Car insurance provider, Budget Direct, today released a poll showing 84 percent of Australians prefer the insurer's contact centres to be located here as callers do not like dealing with offshore operators. - +
Australian contact centre industry introduces its first body of standards 04/07/2007 11:00:00
The Australian Teleservices Association (ATA) will formally adopt the region's first industry standard to be officially launched in Sydney today. - +
Contact centre growth leads to wage pressures 21/06/2007 09:38:57
The local contact centre industry is struggling to retain staff and keep costs down, according to the 2007 Australian Contact Centre Industry Benchmarking Study. - +
Age of the $US33 billion contact centre seat 20/03/2007 11:31:07
Organizations are spending $US5,000 per month per agent to provide customer service through contact centres. - +
Pay-as-you-go contact centre service launched 06/03/2007 15:59:14
BT and Avaya today launched a new 'pay-as-you-go' service for contact centre operations allowing businesses to avoid costly capital investments. - +
Computerworld Live Podcast #79: Poor telecommunications infrastructure is stalling IM / Is IT only for the young? 16/10/2006 14:55:53
Poor telecommunications infrastructure is stalling the adoption of Instant Messaging by Australia's biggest call centres. And we look at the age dilemma, is IT only for the young? - +
Telstra hangs up on call centres, stalls IM adoption 13/10/2006 08:10:00
Telstra's poor infrastructure is stalling the uptake of instant messaging (IM) by Australia's largest call centres. - +
Do Not Call Register leaves telemarketing industry on hold 06/07/2006 08:00:00
The establishment of a $17 million Do Not Call Register threatens the local call centre industry, according to the Australian Teleservices Association (ATA).
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Computerworld Live Podcast #98: The Future of Datacentre IP 18/12/2008 10:33:00
CW Live speaks withLin Nease, Director of Emerging Business for HP ProCurve, to discuss the future of networks, including the effect of IP-based storage on datacentres, new capacity requirements generated by the use of 10Gb Ethernet, and how an efficient network design can slash energy and cooling costs, and help enterprises build a "green" image. - +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport.
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Research software developer appoints Susan Dart to new Business Development Director role 2009-01-08 09:08:00+11
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Fortinet Cures Mobile Phone “Curse of Silence/CurseSMS” Attack 2009-01-07 16:30:00+11
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