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Thursday | 4 December, 2008

Stories about: Interactive Intelligence

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    Harvard takes slow approach to IP call-center integration 10/10/2008 09:00:00

    Call it the Harvard University Tower of Babel. That might be the most descriptive way to look at the institution's network of networks that consists of 10 academic units with independent CIOs and staff who build and take care of their own environments, yet all rely on a centralized call-center infrastructure to serve users.
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    These VOIP players know the score 31/01/2007 13:55:13

    It's a given that with time VOIP will replace traditional voice technology in corporate networks. Sales of IP phone systems have surpassed those of traditional PBXs, and business VOIP will exceed traditional voice by 2010, according to IDC.
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    VOIP pioneer details the importance of SIP 27/11/2006 14:00:53

    Interactive Intelligence, an Indianapolis provider of VOIP software largely used in contact centers, is having a banner year. Sales are double what they were a year ago, which is validation for a pioneer in the use of the Session Initiation Protocol (SIP). Carolyn Duffy Marsan chatted with Interactive Intelligence CEO Don Brown about his company and broader industry trends. Here are excerpts from their conversation:
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    Defence science gets vocal about transcripts 25/08/2003 09:08:36

    Australia’s Defence Science and Technology Organisation (DSTO) is developing a networked voice recognition software system to produce a form of transcripts on the fly, according to a presentation delivered to the DSTC Evolve conference in Sydney last week.
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    Strike up the (broad)band 11/12/2000 12:01:01

    Telecommunications in Australia, since deregulation in 1997, has undergone a dramatic transformation from an industry with limited choices to one in which there are now more than 50 companies licensed to call themselves carriers.
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    CRM Buyers Guide 27/11/2000 12:01:01

    CRM Buyers Guide
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    Qld TAFE scores training solution 13/11/2000 12:01:01

    Communications and interactive management solutions provider Call Time Solutions has donated a $250,000 multimedia contact centre solution to Queensland's Moreton Institute of TAFE for its new Moreton Training and e-business Centre in Brisbane.
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    Qld TAFE Scores Solution for Training Centre 06/11/2000 13:01:01

    Communications and interactive management solutions provider Call Time solutions has donated a $250,000 multimedia contact centre solution to Queensland's Moreton Institute of TAFE for its new Moreton Training and e-business Centre in Brisbane.
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    Buyers Guide: Enterprise application integration 06/11/2000 12:01:01

    A snapshot of vendors in the application integration market with details as supplied by deadline
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    German investors take equity in Melbourne reseller 21/08/2000 12:01:01

    Melbourne-based call centre solutions provider Call Time Solutions last week announced it had secured $3 million in private equity funding including one of the first investments from the recently announced Ericsson-Deutsche Technology Fund.
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    Partnership Joins Government, Customers 09/08/2000 12:01:01

    GovConnect Inc. has partnered with Interactive Intelligence Inc. to offer an integrated customer service platform to handle all types of communication - from phone calls and faxes to e-mail and Web chats.
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