Stories by: James R. Borck

AdventNet's Zoho CRM Enterprise Edition is a new, low-cost subscription-based SaaS offering that may be impossible to ignore. Building on a Professional edition that combines sales, service, marketing, and inventory management modules, Zoho Enterprise aims to meet the needs of corporate customers with such features as organizational management (including hierarchical group definitions), role-based security on data access and information sharing, SSL transport, and broader interface customizations.

For improving the look and feel of browser-based applications, AJAX technologies work wonders, but RIAs (rich Internet applications) take the browser to a whole new level. RIAs deliver a consistently richer user experience, with functionality and data access more closely approximating native desktop apps.

Adobe AIR 1.0 brings new hope to Web developers looking to combine the global connectedness of browser-based applications with the persistence and functionality of first-class, local desktop apps.

The success of a BPM (business process management) initiative hangs on a good plan. Spend too little time developing a snapshot of your company's inner workings, and the resulting system of misfiring rules and unhandled exceptions will find you mired in costly troubleshooting. But, sure enough, you can also lean too far in the other direction. Spend too much time charting workflow definitions, control points, and exception management, and the delays will start whittling away at your ROI.

The most well-rounded business process management system (BPMS) we've tested to date, Lombardi Software's Teamworks combines an execution and events monitoring engine with a close-knit IDE and tools for modeling and simulation analysis. With the inclusion of human-centric, collaborative workflow and services-based integration hooks, Teamworks can deliver near-seamless mapping, testing, and deployment to execute most any enterprise workflow. Where Teamworks truly stands out from other players is its well-integrated performance server, which draws on a unified tracking data store for both real-time process optimization and historical playback in design phase analysis, where testing for optimal flow and efficiency can be challenging.

The concept of an SOA "suite" may seem antithetical to those who were counting on SOA to free us from the tyranny of vendor lock-in, but there's an upside to this development. First, today's ESB (enterprise service bus) suites are much more capable than the early point solutions. Second, when you're dropping six figures on a paradigm shift, you want to know someone has your back at every layer of the services stack.

Mitigating network-borne threats has been an imperative to companies of all sizes and statures. As if malware and viral infestation weren't enough, today's corporations must contend with even bigger bugs, including regulatory compliance, information leaks, and intellectual property theft.

Digital video recorders have forever changed TV viewing habits. TiVo, the product now synonymous with "digitally recording TV," has led the charge -- outlasting rivals such as ReplayTV in part due to a trouble-free setup and a novice-friendly UI.