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ITIL® Foundation Workshop Aim

The ITIL Foundation Workshop is a detailed introduction to the structure, the philosophy and the lifecycle approach of the IT Infrastructure Library® (ITIL). On completion of the workshop, participants will have a thorough knowledge of all of the ITIL Lifecycle. As well as covering the theory of the ITIL processes, the course covers the practical implications of this theory and how this theory can be applied in an organisation.

Training Outcomes

Participants will develop a thorough understanding of the ITIL Service Lifecycle model and how all of the activities and processes interrelate. The goal, the activities, the terminology, the application and the benefits will be discussed for each ITIL Lifecycle.

ITIL Foundation Certificate Examination

The Exam is a one hour, 40 question multiple choice exam which can be taken in the afternoon of the final day of training.

Workshop Venue

The ITIL Workshop will be held at Saxons training facilities at 10 Barrack St, Sydney.

Workshop Dates

The ITIL Workshop will be held in Sydney from Tuesday 7 February to Thusrday 9 February 2011.

Workshop Cost

$1950 + GST

About ITIL

ITIL, the Information Technology Infrastructure Library®, is the most widely accepted IT-process management framework in the world. It has been accepted as the de facto standard for managing IT organisations worldwide. ITIL describes the lifecycles and processes needed to manage an IT infrastructure effectively and effectively in order to guarantee the service levels agreed upon by the IT organisation and its customers.

ITIL® and IT Infrastructure Library® are registered trade marks of the Cabinet Office.