Saturday | 10 January, 2009
Stories about: Interactive Solutions
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IP contact centers pose significant challenges 08/12/2008 09:18:00
IP contact centers are proliferating, but they still pose a set of potential gotchas that businesses need to beware of as they consider upgrading from the TDM world, experts say. - +
Do-not-call register comes up short 11/06/2008 07:34:50
With the Australian Government's Do Not Call Register celebrating its first full year of operation this month, findings from the Dimension Data Global Contact Centre Benchmarking Report 2008 revealed that it has not adversely affected Australia's largest contact centres. - +
Australian contact centres outrate global average 23/02/2006 13:04:44
Australian contact centres have higher customer satisfaction ratings than the global average, according to the latest Merchants Global Contact Centre Benchmarking Report released by Dimension Data. - +
Budget blues extend call centre hang ups 05/12/2003 10:34:30
Savage cost cuts in recent years has had a devastating impact on call centre performance reducing agent responsiveness and customer satisfaction. - +
Report: Businesses still struggling with CRM 02/12/2003 11:04:44
Despite major investments in Customer Relationship Management (CRM) technologies, organizations are still struggling with the fundamentals of managing their customer relationships, according to findings in a new report from Dimension Data SA, which surveyed over 200 contact centers across the world. - +
Web Travel Sites Look for Human Touch 27/04/2000 12:01:01
Threatened by a possible industry shakeout, several travel reservation systems are scrambling to add a human touch to their online products.
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Computerworld Live Podcast #98: The Future of Datacentre IP 18/12/2008 10:33:00
CW Live speaks withLin Nease, Director of Emerging Business for HP ProCurve, to discuss the future of networks, including the effect of IP-based storage on datacentres, new capacity requirements generated by the use of 10Gb Ethernet, and how an efficient network design can slash energy and cooling costs, and help enterprises build a "green" image. - +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport.
IT industry veteran advises caution on outsourcing selection in light of Satyam problems 2009-01-09 21:45:00+11
F-Secure Warns About a Worm Affecting Corporate Networks 2009-01-08 16:42:00+11
Research software developer appoints Susan Dart to new Business Development Director role 2009-01-08 09:08:00+11
Research software developer appoints Susan Dart to new Business Development Director role 2009-01-08 09:08:00+11
Anyware Introduce Two Powerful PCI TV Tuner Cards with S5 Power Up and Windows Media Center Remote 2009-01-07 17:30:00+11
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