Whitepaper

Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost

Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost

In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
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