Omni-Channel Customer Service Demands the Intelligent Contact Centre
In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.
Please supply your email address to access the content.
- Adopting mobile marketing for the masses
- Report: Consumers worry more about privacy even as they share personal info online
- Anytime Fitness looks to bring on first CMO
- Don't drop leadership intuition for data analytics, says Accenture researcher
- Optus claims world-first with Facebook trending campaign launching pre-paid offer