- Farmers shut out of online services by new identity scheme
- Facebook says you can be social and secure, acquires .onion address for Tor users
- Swedish hacker finds 'serious' vulnerability in OS X Yosemite
- Court rules cops can demand fingerprints, not passcodes, to unlock smartphones
- Twitter's MoPub ad exchange grabs Verizon tracking cookies, and more may follow
Agile, Secure, Reliable: World-Class Customer Service in the Cloud
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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