- Microsoft turns to robotic security guards to watch for trouble
- DDoS attacks swamping media and entertainment firms, Verisign reports
- Police arrest 16 people for alleged Remote Access Trojan hacking
- Why is Microsoft updating Windows PCs for a security bug on the server?
- Critical XSS flaws patched in WordPress and popular plug-in
Agile, Secure, Reliable: World-Class Customer Service in the Cloud
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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