- Researchers develop astonishing Web-based attack on a computer's DRAM
- Hacking Team exploits hit Asian TV network with old RAT
- Symantec: Well-heeled hacking group Black Vine behind Anthem breach
- Maliciously crafted MKV video files can be used to crash Android phones
- Russian hackers use Twitter to mask sneaky data theft
Benefits of Web Self-Service
According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
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