Whitepaper

Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction

Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction

This paper examines the impact of ineffective communication between the contact center and experts and how it can lead to lost opportunities or lower customer satisfaction. It also looks at how unified communications (UC) tools help solve these issues, and ultimately help increase customer satisfaction.
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CIO
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Techworld
CMO