Stories by Kathryn Edwards and Tim Lohman

Is open source the key to successful national e-health?

The Federal Government and healthcare industry bodies should abandon proprietary software and embrace open source if Australia is to have a successful national e-health platform, argues e-health academic, Professor Jon Patrick. Professor Patrick, who heads up the health information technology research laboratory at the University of Sydney, said the existing proprietary software used in the health industry lacked the flexibility and cost-effectiveness to meet the demands of emergency department clinical situations.

Amex gets social with CRM

American Express is turning to social networking sites Facebook and Twitter in an effort to better manage customer relations and boost customer service levels.