Stories by Paul Krill

Avaya and Accenture form CRM services partnership

CRM software vendor Avaya Inc. and IT services company Accenture Ltd. this week announced an alliance intended to make it easier to integrate backend applications with contact centers.

E.piphany's moment of clarity reveals $2 billion loss

Factoring in multiple expenses, CRM vendor E.piphany recorded a loss of $1.98 billion for the quarter ending Sept. 30.

Aspect puts 'fingerprint' stamp on voice recognition

Aspect Communications Corp. on Tuesday detailed Version 6.0 of the Aspect Customer Self-Service application, which features the ability identify a user via voice verification.

Sybase enabling refinement of e-business processes

Sybase this month plans to ship middleware called Business Process Integrator, which enables refinement of e-business processes.

Siebel makes $5 million investment in SPSS

CRM software vendor Siebel Systems Inc. this week announced that it has made a US$5 million equity investment in data analysis software company SPSS Inc.

PeopleSoft details CRM package

PeopleSoft on Tuesday plans to announce a module for its CRM (customer relationship management) platform that is customized for the financial services industry.

Oracle details product life cycle offering

Oracle this week announced Oracle Quality Online, a quality management application that tracks and manages enhancements, product defects, and associated tasks across business units.

Clarify buy offers Amdocs leverage against Siebel

Amdocs Ltd.'s acquisition of Nortel Networks Corp.'s Clarify Corp. division for approximately US$200 million positions it to compete with Siebel Systems Inc. for CRM (customer relationship management) accounts at large telecommunications vendors, one analyst claims.

U.S. online sales up again

Separate studies detailed this week reveal that U.S. online sales climbed again in July, and that Internet spending has rebounded from a lull prompted by the Sept. 11 terrorist attacks.

BroadVision promotes e-business self-service initiative

BroadVision executives on Wednesday stressed that self-service is the way to maximize return on investment in e-business efforts and dramatically reduce costs.

Solectron makes CRM push

Manufacturing and supply-chain management services company Solectron plans to acquire Stream International, a CRM (customer relationship management) vendor, the two companies announced on Tuesday.

RightNow to help gauge customers' feelings

Customer relationship management software vendor RightNow Technologies Inc. wants to help enterprises get in touch with their customers' feelings.

Despite slumping economy, e-commerce still growing

The number of Americans buying online will double from 64.1 million as of 2000 to 130 million by 2005, according to a report by research firm eMarketer Inc.

A bet on technology

Harrah's Entertainment is known as a high-stakes player in the glitzy world of hotel casinos and gambling. But in contrast to the bright lights of Las Vegas, the company's Web presence was dull and static and did little more than house communications and financial investment information. Furthermore, several of the company's individual properties had developed their own marketing-oriented sites, leaving the company without a unified face on the Web.

Pivotal partners with Intel on CRM

Pivotal on Wednesday joined forces with chipmaker Intel to boost the Pivotal Demand Chain Management CRM (customer relationship management) suite on Intel architectures via testing and optimization services.