Stories by Paul Krill

Yahoo, Amtrak offer wireless Internet service

Looking to capitalize on a trend toward industry-specific CRM offerings, process automation technology vendor Pegasystems Inc. on Wednesday announced formation of business groups for financial services, health care, and insurance.

Pegasystems targets industry-specific CRM

Looking to capitalize on a trend toward industry-specific CRM offerings, process automation technology vendor Pegasystems Inc. on Wednesday announced formation of business groups for financial services, health care, and insurance.

Sun adds Siebel to finger-pointing avoidance program

Looking to avoid the kind of finger-pointing that can arise when integrating one vendor's software with another's hardware, Sun Microsystems Inc. on Friday announced the addition of CRM company Siebel Systems Inc. to the Sun Vendor Integration Program (SunVIP).

Brick-and-mortars get Web credit card authorization

Electronic payment services provider Concord EFS Inc. this week unveiled a service enabling brick-and-mortar stores to authorize credit card payments via any secure Internet connection in place of dial-up or leased lines.

Tale of two CRM strategies: Microsoft and AT&T

Although in agreement that implementation of an internal CRM strategy is no picnic, Microsoft Corp. and AT&T Corp. are diverging on which road to take. The telecom vendor is utilizing a single software vendor while Microsoft is adding Web services on top of applications from multiple providers.

PeopleSoft buys Annuncio technology in CRM push

Peoplesoft will offer its CRM customers marketing automation software for e-mail and Web campaigns through acquisition of technology assets from Annuncio Software.

Baan seeks united front on CRM

Baan Co. NV on Monday plans to unveil a CRM strategy, iBaan for CRM, that proposes users link existing Baan backend office applications with a new data analytics application.

E-tailers get low marks for customer service

Brick-and-mortar and online-only retailers struggled to quickly respond to customer service e-mails during the just-finished holiday season, according to research from Jupiter Media Metrix Inc. detailed on Thursday.

Consolidation predicted for CRM market

An overcrowded market, current economics, flat spending, and a yearning for suites instead of point solutions will contribute to consolidation in the CRM software industry, analyst reports detailed this week said.

Jupiter: Customer service crucial for e-tailers

An overcrowded market, current economics, flat spending, and a yearning for suites instead of point solutions will contribute to consolidation in the CRM software industry, analyst reports detailed this week said.

J.D Edwards integrates CRM, ERP packages

J.D. Edwards & Co. plans to detail a new version of its collaborative customer relationship management offering, CRM version 1.1, that links to the company's ERP applications.

PeopleSoft to release Customer Behavior Modeling

PeopleSoft Inc. on Monday plans to announce the ity of its Customer Behavior Modeling tool as part of an upgrade to its Enterprise Performance Management suite.

IBM to make CRM outsourcing call

IBM Global Services on Wednesday plans to launch a hosted service for customer relationship management, with an offering intended to help enterprises get a CRM application up and running faster than an in-house deployment.

Companies partner on automation and compensation

Online customer relationship management and sales force automation vendor Salesforce.com and Callidus Software on Monday plan to detail an arrangement to link sales data to the Callidus enterprise information management system, with a goal of enabling enterprises to meet sales objectives.

FrontRange links GoldMine to Microsoft offering

FrontRange Solutions on Monday plans to announce GoldMine Business Contact Manager, a contact management system that features enhanced data integration with the Microsoft Corp. Outlook contact manager.