Stories by Paul Krill

Nigeria launches Web site to target e-mail scams

Continuing what has become the Web services' great debate, executives from several tools vendors argued the merits of Java's chances against the rival Microsoft Corp. .Net platform, as well as over the existence of multiple open-source efforts in the Java community, during a panel session here at the JavaOne developer conference.

AT&T starts commercial streaming video trial

Continuing what has become the Web services' great debate, executives from several tools vendors argued the merits of Java's chances against the rival Microsoft Corp. .Net platform, as well as over the existence of multiple open-source efforts in the Java community, during a panel session here at the JavaOne developer conference.

Tools vendors grapple over Java vs. .Net

Continuing what has become the Web services' great debate, executives from several tools vendors argued the merits of Java's chances against the rival Microsoft Corp. .Net platform, as well as over the existence of multiple open-source efforts in the Java community, during a panel session here at the JavaOne developer conference.

Show to yield plethora of tools

In addition to featuring endeavors by heavyweights such as Sun Microsystems and Oracle, the JavaOne show this week also will host a slew of other companies detailing new wares ranging from development tools for Web services to business-to-business functionality.

Software AG, Semio partner on XML-based data management

Software AG and Semio Corp. on Wednesday plan to announce an alliance to enable management of unstructured and structured data across the enterprise using XML technology.

eGain sprucing up Web collaboration platform

EGain Communications has announced eGain Live Web 5.0, an upgrade to the company's Web collaboration platform that includes new modules for technical support and virtual meetings and improvements to chat and co-browsing applications.

CRM evolves upward

Rather than deploying generic CRM applications, many enterprises are opting to purchase vertically oriented solutions with boilerplate, industry-specific functions, thereby minimizing customization. CRM vendors such as Siebel Systems, PeopleSoft, and E.piphany. are pursuing opportunities to meet the growing demand.

CRM seeks Web exposure

In an attempt to tackle application integration complexity, enterprise CRM vendors are working to build Web services capabilities into upcoming releases and to establish a set of transactional standards.

Vertically oriented CRM gathers steam

Rather than deploying generic CRM applications and having them custom-tuned to meet their needs, many enterprises these days purchase vertically oriented software that already has boilerplate functions specific to their industries, to minimize customization requirements.

Blue Martini offers toast to in-store app

Blue Martini Software on Monday will announce Blue Martini Retail, an in-store customer intelligence product that gives retailers the ability to offer personalized promotions to patrons on the checkout line.

PeopleSoft increasing efforts in vertical CRM apps

PeopleSoft this year plans to emphasize vertically oriented CRM, setting its sights on specifically tuned functionality for multiple industries.

Wheelhouse spins CRM data unity tool

Wheelhouse Corp. on Tuesday will roll out a platform intended to provide unified "business definitions" that enable improved management of customer data.

Content management, security top 2002 IT shopping lists

Content and document management, security, and hardware are on the minds of IT buyers in 2002, according to a survey of IT buying intentions by Aberdeen Group.

CRM services brands suffer from obscurity

Brand Awareness is sorely lacking in the CRM (customer relationship management) services arena, leaving the door wide open for vendors to build mind share, according to a study detailed on Monday by the Information Technology Services Marketing Association (ITSMA).

eGain puts a face on self-service Web app

CRM (customer relationship management) vendor eGain Communications on Monday plans to formally announce an improved version of its Assistant 5.0 Web self-service software, with an expanded ability to build knowledge bases.