Stories by: Robert C Anderson
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25 Time-Tested Truths About IT Support 20 March, 2007 13:53
Webster's Dictionary defines an axiom as "a self-evident truth that requires no proof". Over the course of decades in IT, I've discovered 25 axioms about the IT support environment. Being aware of these can help you design support processes that will make sense, work well and improve your team's performance.
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