Stories by Hamish Barwick


GHD finds value in software management

GHD, an engineering architecture and construction services firm, has taken up a software asset management (SAM) tool to monitor its use of software licenses.

Live chat improves Lockyer Valley Regional Council customer service

Lockyer Valley Regional Council (LVRC) in Queensland has cut wait times and improved customer service for ratepayers by using a live chat service on its website.

Telstra to pay $18k to judge following privacy breach

Privacy Commissioner, Timothy Pilgrim, has ordered Telstra to pay $18,000 and apologise to a family law judge after it published his name and address in the White Pages.

Ruby Radar uses biometric ID verification to stop online dating scammers

Australian online dating website Ruby Radar has used a biometric identity service called My Verified ID to stop scammers from creating fake profiles on the site.

Inabox to acquire Anittel Group for $9.88m

Telecommunications company Inabox (ASX:IAB) has announced its intention to acquire Anittel Group (ASX:AYG) for $9.88 million.

ANZ Bank to launch EMV secure ATM service

ANZ Bank will be rolling out a Europay, MasterCard and Visa (EMV) secure solution that reads credit or debit card data without the user having to insert their card into the ATM during 2015.

iiNet Darwin fibre break repaired

iiNet’s network partner ,NextGen Networks, has repaired a fibre break which affected approximately 4,000 iiNet customers in Darwin yesterday.

Fake traffic infringement emails doing the rounds in NSW

Authorities in New South Wales are warning people to delete fake traffic infringement notices sent to them via email.

iiNet reports fibre break in Darwin

Approximately 4,000 iiNet customers in Darwin won’t be able to access the Internet due to an unplanned outage, the ISP has reported.

Some Aussie businesses using DevOps to improve customer engagement and reduce IT spend: report

Fifty per cent of 100 Australian companies surveyed who use DevOps had increased their customer engagement, while 48 per cent reported reduced IT spending, according to the results of a new survey.

ACMA, Privacy Commissioner to collaborate on spam, telemarketing issues

The Australian Communications and Media Authority (ACMA) and Privacy Commissioner, Timothy Pilgrim, have signed a memorandum of understanding (MOU) to work closer together on telecommunications, spam and telemarketing issues.

Victorian Magistrates Courts to roll out digital proceeding service

Victorian Magistrates Courts are set to introduce a digital court triage service where proceeding times and status can be viewed in real time on tablets or display screens.

Cunningham Lindsey uses Wi-Fi units to work during natural disasters

After trialling a Wi-Fi unit during the Queensland floods in 2013 to process insurance claims in a timely fashion, Cunningham Lindsey rolled out Wi-Fi access points to its 48 Australian offices.

Payment Adviser finds value in desktop-as-a-service

Australian electronic payment business, Payment Adviser, has transitioned to a hosted virtual desktop as part of its outsourced business model.

Queensland Performing Arts Centre tenders for CRM system

The Queensland Performing Arts Centre (QPAC) has issued an invitation of offer for a new customer relationship management (CRM) system.