Stories by Chris Kanaracus

Salesforce.com takes a cue from Amazon's Mayday with 'SOS' for service

Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create its own version.

University takes a pass on Oracle after ERP lawsuit settlement

Roughly a year after settling an ugly, protracted legal battle with Oracle, Montclair State University is planning to implement a rival vendor's ERP (enterprise-resource-planning) system.

Salesforce at 15: Industry disruptor wards off midlife crisis

Salesforce.com recently celebrated its 15th year in existence, and as the SaaS (software-as-a-service) vendor races toward US$5 billion in revenue its influence on the industry is being felt more than ever. At the same time, some signs indicate that Salesforce.com is having a few growing pains, as well as showing some trappings of the mega-vendors it once mocked with its "End of Software" marketing campaign.

Apple-loyal sales reps get updated CRM in Daylite

Marketcircle's Daylite CRM application for Macs, iPhones and iPads has been overhauled with the goal of providing a cleaner user experience and better ways to quickly bring up and view important customer data.

Experts: Avoid big mistakes with Oracle's Exadata

Although Exadata is Oracle's most popular and mature "engineered system," some customers implementing the database machine are making mistakes that prevent them from getting the most performance out of the expensive product, according to a veteran of many Exadata projects.

Report: Oracle pushes back against Oregon officials over troubled health care site

Oracle is gearing up for a fight with officials in Oregon over its role developing an expensive health insurance exchange website that still isn't fully operational.

Oracle identifies products affected by Heartbleed, but work remains on fixes

Oracle has issued a comprehensive list of its software that may or may not be affected by the OpenSSL (secure sockets layer) vulnerability known as Heartbleed, while warning that no fixes are yet available for some likely affected products.

SAP users rattle sabers over charges for user-friendly Fiori apps

SAP user groups are stepping up pressure on the vendor over the fees charged for its user-friendly Fiori applications, saying they should be included as part of the substantial annual maintenance costs customers already pay, particularly given SAP's dismal track record with interfaces for its Business Suite ERP software.

Oracle legal letter prompts closure of independent JD Edwards help site

The operator of an independent website aimed at helping users of J.D. Edwards enterprise resource planning software has shut it down after Oracle alleged the site infringed on its copyrights.

Rimini Street diversifies with cloud services for Workday, Salesforce.com

Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday.

Salesforce.com to spend nearly $700 million to expand headquarters

Fast-growing cloud software vendor Salesforce.com is planning to expand its San Francisco headquarters by more than 700,000 square feet, taking a 15.5-year lease on a 61-story office building under construction.

Airline hopes gamification can make its Oracle ERP users soar

Canadian airline WestJet believes gamification, the notion of applying elements of game design to a workplace setting, can help its employees use more effectively its Oracle J.D. Edwards ERP (enterprise resource planning) system.

Wendy's makes its Oracle ERP upgrade quick and tasty

It's not uncommon for ERP projects to take longer and cost more money than initially planned, but neither outcome ended up being on the menu for fast-food giant Wendy's recent Oracle E-Business Suite upgrade.

Oracle in-memory app for J.D. Edwards aims to help juggle supply and demand

Oracle is rolling out a new in-memory application for its J.D. Edwards ERP (enterprise resource planning) software that's aimed at giving customers real-time insights into their supply chain in order to avoid calamities and optimize day-to-day business.

Teradata's QueryGrid to power multi-database analytics

Teradata is hoping to gain ground in the hotly competitive data-warehousing and analytics market with QueryGrid, a new product that allows users to run a single SQL-based query across multiple data stores, from Teradata's own system to Hadoop and rival databases.

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