Stories by Adam Bender

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Customer service (as a service) startup gets influx of cash

Melbourne startup Influx.com has announced plans to go international with its email customer support business after receiving $250,000 in funding.

Telstra embraces 'digital first'

Telstra has pledged improved customer support through a “digital first” initiative announced today.

Ink dries on Telstra phone book sale

Telstra has completed the sale of its directories business Sensis to Platinum Equity.

AAPT sale wraps, Yuile departs

TPG has completed its $450 million acquisition of AAPT from Telecom NZ.

CASA says it can't ensure drone privacy

The Civil Aviation Safety Authority (CASA) believes there is no stopping commercial deployment of drones, according to CASA director John McCormick.

Can Chrome OS challenge Windows in the enterprise?

Australian enterprises are expected to take a closer look at Chrome OS as Google makes moves to peel customers away from Microsoft, according to analysts.

Organisations to crowdsource security: Deloitte

A person’s social connections could one day provide better ID verification than passports, according to Deloitte.

Optus searches for new CEO

Optus CEO Kevin Russell has resigned, with 31 March being his last day at the company, revealed the SingTel Group, which is the parent company of Australia’s number-two telco.

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Firefighters save cash with Chrome OS

It cost Fire and Rescue NSW half the price of a Microsoft Windows desktop to buy a Google Chromebox for each of its 339 stations across New South Wales, according to Richard Host, IT director of Fire and Rescue NSW.

Telstra unveils Wi-Fi hub with 300Mbps speeds

Telstra and Huawei have announced they will launch the world’s first LTE Category 6 mobile broadband device in Australia.

Three in four Australians buy online

The number of users making purchases online is accelerating, having increased 8 percentage points from last year, according to to the Australian Bureau of Statistics.

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NBN Co to test Aurora fibre plan in Tasmania

NBN Co will soon trial a proposal by Aurora in Tasmania to string fibre along power lines to reach homes, according to NBN Co chairman Ziggy Switkowski.

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Hutchison, analysts differ on state of Vodafone turnaround

Telecom analysts are not ready to declare a turnaround at Vodafone Hutchison Australia despite the telco’s claims that things are on the up.

Dodo drives M2 broadband growth

The acquisition of Dodo led to strong revenue growth for M2 Group in the first half of the financial year, according to the telco’s financial results released today.

Equity crowdfunding comes to startup scene

Australian startups struggling for cash have a potential new source of funding with the launch of VentureCrowd, an online equity-based crowdfunding platform developed by Artesian Venture Partners.