Stories by Kym Gilhooly

Sign and deliver

If anyone understands how complex contractual commitments can be, it's an IT professional. For example, in 1997, as part of a Y2k preparation, the CIO at Toyota Motor Sales U.S.A. decided it was time to shore up the IT organization's buy-side contract management processes. Like numerous IT organizations, Toyota's group was leaking cash through manual contract processes and wanted to see if re-engineering and automating them through contract management technologies would improve efficiencies and data visibility.

Biometrics: getting back to business

People and passwords -- in the long run, they just don't work very effectively together. At least that's what Phil Fowler, vice president of IT at Telesis Community Credit Union, a financial services provider that manages $US1.2 billion in assets, found out. His team ran a network password cracker as part of an enterprise security audit last year to see if employees were adhering to Telesis' password policies. They weren't.