Telcos' Scorecard

Australian telcos have scored 88 to 97 per cent on their response to new service connections, according to the Australian Communications Authority (ACA).

The ACA's Telecommunications Performance Monitoring Bulletin for the September 2000 quarter found Cable and Wireless Optus recorded the highest national new service connection performance of 97 per cent, with Telstra reaching 94 per cent.

The telecommunication carriers' performance was judged against the Telecommunications (Customer Service Guarantee) Standard 1997 (CSG), which specifies performances to be complied with in relation to the provision of a standard telephone service.

According to the report, Telstra recorded the highest performance level of 95 per cent in connecting in-place services against the CSG timeframe. However, it's fault restoration performance in remote areas (86 per cent) remained consistently lower than it's urban (90 per cent) or rural (94 per cent) performance.

Optus' performance in clearing faults within 24 hours declined one percentage point to 84 per cent compared with the last quarter; a decline of nine percentage points on the June 1999 quarter.

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