ING signs $22m outsourcing deal

ING Australia has signed Aspect Computing to manage the finance group's 2500-seat desktop and LAN environment as part of a $22 million outsourcing contract announced Thursday.

A subsidiary of KAZ Group, Aspect Computing, will develop and maintain ING's workstation and server standard operating environments and provide service level-based incident and problem management resolution services throughout Australia.

Aspect replaces IBM Australia and beat seven other tenderers for the contract, which runs for five years with a two-year option. According to KAZ, it will deliver revenue of between $15 million and $22 million, depending on some optional services and extension of term.

While unable to provide details of specific optional services that may vary the contract value, Peter Kazacos, managing director of KAZ Group, said the optional aspects of the contract will depend on how well Aspect performs in other areas.

A key objective of ING's contract with Aspect is to improve the quality of service delivery for its desktop and LAN environment whilst allowing ING to focus on its core business.

John Wylie, chief executive officer of ING Australia, said quality service delivery, responsiveness and a competitive pricing model were significant criteria for the contract.

Kazacos said Aspect has been working with ING for the last few weeks, but could not provide details on the number of Aspect staff who will work with ING as part of the contract.

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