Telstra takes stake in IT support platform provider

Telstra Ventures invests in Boomtown

Telstra Ventures today announced it had made a “strategic” investment in US-based company Boomtown, which provides an app that allows IT support and training to be delivered via live chat or video.

Telstra will offer the company’s technology to its own customers, the telco said.

“We are trialling Boomtown’s technology in the small business market in Australia,” Telstra Ventures managing director Mark Sherman said in a statement.

“Telstra Platinum Technical Support is already one of our most popular consumer customer service offerings and Boomtown could potentially take that to the next level for our business customers”

Boomtown is the latest in a string of companies that Telstra’s VC arm has invested in this year, including Cloopen, a Beijing-headquartered platform-as-a-service provider, Nginx, Instart Logic and Chinese cloud storage provider Qiniu.

In August, Telstra Ventures and Telkom Indonesia’s PT Metra Digital Investama (MDI) announced they would jointly explore opportunities to invest in tech startups in South East Asia.

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