NAB ‘making progress’ on restoring services

Bank has successfully processed a ‘large number’ of overnight transactions

NAB says it is making progress restoring services after system outages took down a number of the bank’s services and affected payment processing.

“Many customers are now able to log on to NAB Connect, NAB Internet Banking and UBank Online Banking,” NAB chief customer officer, consumer banking and wealth, Andrew Hagger, said in a statement released at 1.35pm.

“We have also now processed a large number of overnight transactions, which had been delayed. However, I understand there are still customers waiting for payments – this delay is not acceptable and we apologise.”

“Our people are working as quickly as possible to make things right,” Hagger said. “We want to assure customers their money is safe.”

ATMs and debit and credit cards have not been affected, the NAB executive said.

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