Telstra has moved to make redundancies in its retail business, with a net loss of about 300 roles expected, primarily from non-customer-facing positions.
“We can confirm that we are proposing changes to our Retail business, which is responsible for Telstra’s consumer and business customers,” a spokesperson for the telco said.
“We are proposing to consolidate and strengthen our operational teams so they can better support our frontline customer service teams, and reduce the numbers of layers so everyone is closer to our customers. The proposed changes are necessary for us to become a more customer experience-led organisation.
Some new roles will be created as part of the process, the telco indicated. Telstra said it is currently consulting with employees and unions on the proposal.
“We know this is not easy for the people affected and we will be doing all we can to help them during this time, including making available redundancy entitlements,” the spokesperson said.
Telstra announced last week it would move to increase communications technicians workforce by 1000 over the next six months.