CPL Online

Big data transforms an e-learning business, doubling staff productivity.

When CPL Online opened for business in 2010, it offered 20,000 interactive online courses on food safety, health and safety, fire awareness and call centers. That number grew to 35,000 courses in 2011 and exploded to 160,000 by 2012.

When its SQL platform couldn't keep up anymore, CPL seized the opportunity to transform its business and deployed the HPCC Systems platform, a high-performance big data analytics system from LexisNexis Risk Solutions.

CPL's HPCC deployment uses data to track user trends, spot suspicious activity (to help root out cheaters) and identify the best-performing employees. Heat mapping shows how users work their way through every mouse-click of a course and helps CPL Online improve engagement and content. "They know which areas are more or less relevant or are attracting most of the focus from the users," says Flavio Villanustre, vice president of technology at LexisNexis Risk Solutions.

Since going live with HPCC in 2014, CPL Online has delivered 4.5 million training sessions and expects 6 million sessions this year. Staff productivity has reportedly doubled.

The technology "is more than the sum of its parts," says David Dasher, managing director of CPL Online. "We're exceeding clients' expectations because we're doing things they never thought were possible. We're almost reforming ourselves as a data engineering company."

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