Digital transformation roadmap by November, Coalition says

Coalition releases digital services policy

The Coalition has promised a digital transformation roadmap for government services by November.

The digital services policy, released last week, states that the Digital Transformation Office will work with agencies to produce and publish agency-level roadmaps.

“The Digital Transformation Office will also identify the highest value services and prioritise them for digital transformation,” the policy states.

“Examples include child care attendance and registration, incoming and outgoing passenger cards, and support services for job seekers and employers.

“Roadmaps will include clear milestones, including delivery timelines and key performance indicators such as cost per transaction, user satisfaction and completion rates.”

Other elements of the policy include previously revealed government priorities including work on ‘tell us once’ functionality for government services, procurement reform, improvements to MyGov, and the release of more datasets for use by the private sector.

The Coalition also said it would work to boost the use of cloud services (including the development of a Secure Services Strategy).

The DTO launched last year and is led by Paul Shetler.

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