ANZ to appoint digital banking executive

Bank to make external appointment to new digital banking role

ANZ will create a new position of group executive, digital banking, to head the bank’s digital transformation, it announced today.

ANZ expects to announce an external appointment to the new role “in the coming months,” it said in a statement.

The announcement was part of a restructure of the bank’s senior leadership team unveiled by CEO Shayne Elliott.

The new-look ANZ executive committee will include ANZ managing director, commercial Australia, Mark Whelan, who is being appointed group executive, institutional; Farhan Faruqui, to become group executive, international; ANZ New Zealand’s Fred Ohlsson, who will shift to group executive, Australia; ANZ New Zealand CEO David Hisco, who is being given additional responsibility for Asia and the Pacific; and Joyce Phillips, who has responsibility for marketing and innovation as well as ANZ’s insurance, investments and private banking businesses.

Other members of the executive committee who will continue to report to the CEO include deputy CEO Graham Hodges, chief HR officer Susie Babani, COO Alistair Currie, and ANZ chief risk officer Nigel Williams.

“ANZ has terrific retail and commercial businesses in Australia and New Zealand and we have a great global institutional bank servicing regional trade and capital flows,” Elliott said in a statement.

“These changes simplify how we work internally and allow us to bring greater focus to what we do uniquely well for our customers,” the CEO said.

“The aim is to ensure we successfully compete in a world where connectivity and digital are more important to customers than ever before and where community expectations have never been hire.”

The changes will be effective from 1 February.

ANZ late last year rolled out a refreshed Internet banking platform.

In Australia, the bank reported a 30 per cent jump in sales via digital channels in FY15.

Australian transactions via digital channels increased by 10 per cent during the year, and have increased by 39 per cent since 2012.

In FY15 the number of Australian digitally active ANZ customers grew 9 per cent.

Read more: Apple Pay in Australia: Customers lose out and all parties share the blame

The bank last year announced it had formed an ‘International Technology and Digital Business Advisory Panel’ to offer advice to the bank’s board on digital business and emerging technologies.

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