Some Aussie businesses using DevOps to improve customer engagement and reduce IT spend: report

DevOps goals of organisations include increasing business efficiency, increasing customer satisfaction and driving value to the business through introducing new capabilities

Fifty per cent of 100 Australian companies surveyed who use DevOps had increased their customer engagement, while 48 per cent reported reduced IT spending, according to the results of a new survey.

DevOps aims to bridge the gap between developers who write code and system administrators who manage applications and the servers they run on.

The study, which was conducted by Vanson Bourne for Rackspace, found 86 per cent Australians surveyed had DevOps or were planning to implement DevOps practices.

The survey also interviewed 350 business in the United States and 250 in the United Kingdom.

Business benefits from implementing DevOps reported by Australian companies included increased customer conversion or satisfaction (54 per cent), improve customer engagement (50 per cent) and reduced IT infrastructure spend (48 per cent).

The most common DevOps goals set by Australian organisations included increasing business efficiency (81 per cent), increasing customer satisfaction (61 per cent) and driving value to the business through introducing new capabilities (61 per cent).

The survey also found that the IT operations team and CIO drive most DevOps practices in Australia, with 70 per cent taking ownership of strategies. Twenty-four per cent of Australian respondents said that the development team and CTO drive DevOps practices.

Fifty-six per cent of Australian businesses with a DevOps strategy said they had integrated the development team with the operations team, compared to 53 per cent of respondents in the US and 36 per cent in the UK.

Business demand driving DevOps growth: survey

Sydney headquartered software-as a-service (SaaS) firm Plutora has used Rackspace DevOps services for software planning and collaboration since 2012.

Plutora’s customers include banks, telecommunications companies and utility firms in Australia and the United States.

Plutora director Sean Hamawi said his release management team is responsible for DevOps planning and collaboration.

“They work with the developers and testers to ensure that the software goes from planning through to development and production,” he said.

His advice to companies that are aware of DevOps but haven’t implemented it yet is to “start small”.

“Start with a small section of the IT department within a company. Build it [DevOps] up and get people along for the journey.”

However, he advised people not to make “grandiose statements” about how DevOps is going to solve everything for the company. “That’s a recipe for disaster.”

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Techworld Australia on Twitter: @Techworld_AU

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